Spanish speaking Customer Service Advisor
Omagh
Ref: 8228CS
Company Profile
A well-established company who pride themselves in being the market leader in their industry with global operations
Responsibilities
Spanish speaking Customer Service Advisor
Location: Omagh, Northern Ireland
Office Based Role
Salary: circa £30,000 per annum depending on experience
Ref: 8228CS
Main duties: To provide excellent customer service and administrative support
The role:
- Deliver efficient and professional customer service to new and existing customers
- Act as a first point of call to resolve any issues or customer enquiries
- Assist with administration and event support when needed
- Analyse and monitor customer trends and suggest improvements to management as necessary
- Provide troubleshooting advice for the website and ordering process
- Supervision of evening internship staff, setting their workload and monitoring previous evening’s work
- Occasional evening work to support evening internship staff
Candidate's Profile
- Fluent in Spanish (spoken and written) – Essential
- Previous experience in customer service and administration
- Excellent communication and interpersonal skills
- Dynamic, confident and motivated candidate
- IT literate
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