Facilities Support Administrator

Facilities Support Administrator – Maidstone

Schedule: 40 hours per week, Monday – Friday. Full-time, Permanent, Office based.

Location: Maidstone, Kent.

Annual salary: up to £30,000.

About the company: Morrison Facilities Services, a business of Apleona UK, supports NHS Trusts in Kent and provides maintenance services across multiple buildings.

Role Overview

You will provide vital administration and helpdesk support across the FM contract, ensuring smooth day‑to‑day operations. Your responsibilities will include creating quotations, ordering materials, scheduling engineer workloads, managing client communications and responding to requests and issues. You will coordinate with subcontractors, suppliers, and internal teams to deliver a seamless service, while efficiently scheduling engineers’ diaries to meet Service Level Agreements and plan routes with both economy and effectiveness in mind. Tasks will cover PPMs, repairs and remedial works. Additionally you will support management with a range of administrative duties, including MCM system management, job closures, final document submissions, operative diary management and general office administration.

Responsibilities

• Create quotations and cost estimates
• Order materials and supplies
• Schedule engineer workloads and diary management
• Coordinate with subcontractors, suppliers and internal teams
• Communicate with clients and respond to helpdesk requests
• Plan routes to optimise efficiency
• Manage PPMs, repairs and remedial works
• Record and submit final documents and job closures
• Support management with general office administration

Qualifications and Criteria

• Strong administrative experience and system/documentation management
• Confidence working in a fast‑paced environment, handling scheduling, coordination and client requests efficiently
• Team‑oriented and self‑motivated; works well with colleagues, engineers, and suppliers
• Excellent communication skills, with confidence to liaise professionally at all levels
• Customer‑service experience, ensuring a responsive and professional approach to client and helpdesk support
• Client Liaison; Direct report management; KPI management; Diary management; liaison between multiple teams; Internal and External Liaison; Service Delivery Standards

Legal and EEO Statements

Work eligibility: Candidates must have entitlement to work within the UK. Mears does not currently offer visa sponsorship.

Security checks: All roles are subject to relevant DBS/Security checks before commencement of employment.

We are a Disability Confident employer and recognise the value of diversity and inclusion. We support the Armed Forces Covenant and hold a Gold Award in the Defence Employer Recognition Scheme. We also hold an Endorser Award for the Career Transition Partnership and encourage applicants from diverse backgrounds.

We invite applicants to voluntarily share background information during the application stages to help us promote social mobility. These questions are optional and will not impact your ability to apply.

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