Here at Brockenhurst College, we are looking to recruit an Employment Support Administrator on a full-time, permanent basis at our Basepoint Office in Southampton. In return, you will receive a competitive salary of £24,617 per annum.
We are a high-achieving college who attract around 2,800 sixth form students across the region each year. We are based within the stunning New Forest National Park and offer our students a huge range of courses and superb facilities.
Role
As our Employment Support Administrator, you will provide comprehensive administrative support as part of the Employment Support Services Team (Quickstart).
Quickstart are the employment support team for Brockenhurst College, based in Southampton, providing fully funded courses to unemployed adults to support them back into work or move a step closer to employment.
Responsibilities
- Provide an efficient and comprehensive administrative service for the team, taking and communicating messages, working through the various processes and systems that support the work Employment Support undertake, with a particular emphasis on logging customer referrals accurately on our Access Databases.
- Respond to all external and internal telephone and email enquiries, providing accurate advice and support where necessary. Maintain the generic email account and social media for Employment Support Services.
- Maintain learner packs and documentation and track relevant paperwork including pre-enrolment, pre-course and post course completion.
- Support tutors with courses where necessary, including classroom setup/tidying, exam invigilation, and maintenance of learner break room
- Support and deal with queries from learners, visitors, partners, tutors and the public.
- Support colleagues with regular and consistent tracking of learners post course to ensure accurate destination date is collected.
- Provide hospitality and any other learning support materials needed for learning. Order and maintain stationery and other supplies.
- Assist in the implementation of an effective filing & storage system.
- Support Curriculum Leader and Coordinator with appropriate administrative tasks where required
- Liaise with external organisations and bodies relevant to the specific responsibilities of the Employment Services Co-ordinators and Head of Employability.
- Assist colleagues as required and be willing to sometimes work flexibly to help cover events.
- Carry out duties with efficiency, accuracy and diplomacy, ensuring confidentiality is maintained.
- Undertake such duties as may be reasonably requested from time to time.
Qualifications
- GCSE C English
- Completed / willing to work towards a digital/IT qualification
- Experience working within a busy office environment
- Experience of preparation of reports and formal documents
- Experience of preparation of general communications e.g. letters
- Experience of maintaining files and records
- Experience of planning own work routines and cycle
- Working knowledge of Microsoft Office, including use of Outlook, Word and Excel spreadsheets
Benefits
- 25 days leave, rising with service, plus Bank Holidays and Christmas closure (pro rata for part time staff)
- An option to purchase further leave through our Annual Leave Purchase Scheme
- Access to our Employee Assistance Programme provided externally to the College. This is a completely confidential service and is free to all members of staff at the College.
- On-site Nursery offers childcare at superb rates in and outside of term time (Main Site)
- Enrolment into the Local Government Pension Scheme
- Free eye care vouchers
- Free secure onsite parking (Main Site)
- Access to a range of discounts including shopping, travel and healthcare
- Access to onsite Gym, Tennis/Badminton courts, Football pitches (Main Site)
- Weekly staff football (Main Site)
If you feel you are the right candidate for this Employment Support Administrator role, then please click ‘apply’ now!
Closing date: 15th May 2026
Interview date: 22nd May 2026
The College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff to share this commitment. The successful applicant will be required to undertake appropriate safeguarding checks which includes an enhanced DBS check as well as providing proof of right to work in the UK.
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