Facilities Manager/Estates Manager – Soft Services
Location: Kidderminster
Salary: £40,000 - £50,000
Sector: Facilities Management / Infrastructure
Company Overview:
A well-established industrial and manufacturing organisation with multiple UK sites, delivering complex engineering and manufacturing operations. The company is recognised for its high standards of safety, compliance, and operational excellence, providing a secure and efficient working environment for all personnel.
The Role
The Facilities/Estates Manager will take full responsibility for the management and performance of soft services contracts, typically valued between £2 million – £2.5 million, ensuring high standards of delivery, compliance, and stakeholder satisfaction.
This is a leadership role, with a Facilities Engineer reporting in, who will support the coordination and execution of works across the site.
Key Responsibilities
- Oversee the delivery of soft facilities services across site, ensuring performance against KPIs and SLAs
- Manage large-scale service contracts in the region of £2M – £2.5M
- Lead and coordinate service providers across multiple disciplines
- Ensure full compliance with statutory regulations, health & safety, and environmental standards
- Manage stakeholder relationships, acting as the key point of contact for service delivery
- Monitor budgets, identify cost-saving opportunities, and drive operational efficiencies
- Oversee planned and reactive works carried out by the Facilities Engineer and service partners
- Ensure services are delivered with minimal disruption to core operations
- Drive continuous improvement across all service lines
Scope of Services
The role will oversee a broad range of soft services, including:
- Waste management and disposal
- Asbestos management and compliance
- Building services support
- Grounds maintenance
- Pest control
- Cleaning services across buildings and facilities
About You
- Proven experience managing large-scale soft FM contracts (£2M+)
- Strong background across multiple soft services disciplines
- Experience overseeing service providers and managing performance
- Demonstrated ability to manage budgets, compliance, and operational delivery
- Strong stakeholder management and communication skills
- Previous experience working within complex or regulated environments is advantageous
- Ability to lead teams and coordinate multidisciplinary services