AJ Chambers is partnered with an international law firm recruiting for a Legal PA in their Cheltenham office.
This is an excellent opportunity for an experienced Personal Assistant or Client Services professional to join a collaborative team within a highly regarded organisation.
Key Responsibilities
Project Coordination
- Distribute and co-ordinate support for client projects.
- Set up processes for client matters in liaison with Partners, Fee Earners, and client contacts.
- Support with the preparation of pitches, presentations, events, and other business development initiatives.
- Identify and implement process improvements to enhance client service delivery.
Client Relationship Management
- Ensure client-related correspondence is directed appropriately.
- Actively support relationship management and client care.
- Maintain accurate client data within the CRM system (currently InterAction).
- Communicate with external clients independently or on behalf of Partners and Fee Earners.
- Arrange client meetings and manage responses to client queries.
- Ensure client terms of business are in place and follow up as necessary.
Communication
- Manage internal and external queries by phone and email.
- Liaise with Business Resource teams on behalf of Partners and Fee Earners.
- Work closely with the Client Service Lead to arrange cover during absences.
Financial Support
- Assist with timely and accurate time recording.
- Liaise with Finance teams on invoicing, billing, expenses, and accounts.
- Process invoices and expenses through online systems (currently Chrome).
- Support billing and credit control processes.
- Generate financial and time reports as required.
Administrative Support
- Oversee distribution of work and monitor task progress within the Client Services team.
- Manage diaries, meeting arrangements, and travel bookings for Partners and Fee Earners.
- Coordinate room bookings, technology, and catering for meetings.
- Supervise administrative tasks including filing, record keeping, photocopying, and scanning.
- Open, close, and maintain client files.
- Ensure effective systems are in place to track and complete short- and long-term tasks.
Experience Required
- Previous experience as a PA, EA, or Client Services Assistant within a professional services or legal environment.
- Strong organisational skills with the ability to manage multiple priorities.
- Excellent communication skills, both written and verbal.
- Confident using CRM systems and business software (experience with InterAction, Outlook, and 3E desirable).
- A proactive, adaptable, and client-focused approach.
For more information, please apply directly or contact Jess at AJ Chambers.