Head of Transport Change

Job Description

This is a genuinely exciting time to join us. We’re part of the M&S family, providing the logistics that keep M&S Food moving.

As Marks & Spencer continues to grow, we’re expanding our network to support those ambitions — and that growth brings real opportunity. We’re committed to creating an inclusive environment where people feel supported to be themselves at work. We value individuality, different perspectives and fresh thinking, and we want you to bring your authentic self, do meaningful work, and make a real impact.

UK Nationwide | Monday–Friday | 37.5 hours | Competitive Salary

This is a senior leadership role with significant scope, influence and visibility.

You’ll set the direction for transport transformation, translating strategic ambition into practical, phased delivery across multiple sites. Leading a team of regional Transport Change Managers, you’ll ensure new processes, systems and ways of working are embedded consistently and sustainably.

You’ll act as the senior authority for all transport change entering the network, working closely with operational leaders and central functions to sequence activity, manage impact and deliver measurable results.

If you’re motivated by large-scale impact, operational improvement and leading change in complex environments, this role offers both challenge and purpose.

The opportunity

This role offers real scale and influence.

You’ll benefit from:

• Ownership of the transport transformation agenda across a national network
• The opportunity to shape long-term operational strategy and capability
• Close collaboration with senior operational, functional and group stakeholders
• Leading and developing a specialist change team

Alongside this, we offer:

• 20% M&S discount on most things from furniture, fashion and food
• 25 days’ annual leave plus bank holidays (rising with service)
• Annual bonus linked to M&S performance and personal objectives
• Competitive pension and life assurance (up to 4x salary)
• Discounted healthcare cash plan
• Wellbeing support and Employee Assistance Programme

Your impact

You’ll lead the successful delivery of transport transformation across the business.

You’ll:

• Own and deliver the transport change plan
• Lead consistent change management across all DCs
• Act as gatekeeper for transport change, sequencing initiatives effectively
• Ensure benefits are defined, delivered and sustained
• Build strong relationships with General Managers and senior logistics leaders
• Drive standardisation, digital adoption and continuous improvement
• Use data and insight to measure impact and inform future initiatives

About you

You’re an experienced senior leader with deep operational credibility and a strong track record of delivering change.

You’ll bring:

• Extensive experience leading large-scale transformation in transport or FMCG logistics
• Proven success operating across multi-site, matrixed environments
• Strong strategic capability with the ability to translate vision into delivery
• Exceptional communication and influencing skills
• A collaborative, structured and outcome-focused approach
• Project or programme management certification
• International CPC

Why Gist?

At Gist we are united by our core values; with safety and people at the heart of everything do, we areprogressive, accountable, collaborative,andethical.

Our objective is to establish a performance-focused environment that is fair and inclusive, where everyone can develop, and connect meaningfully to their manager, the Gist vision, and M&S. We are fiercely protective of everyone’s health, safety, and wellbeing, and align firmly to M&S’s sustainability commitments in Plan A.

Gist will play an integral part in the M&S journey as it pushes boundaries to lead the retail industry into a greener, speedier, more inspiring era. As part of the M&S group, there’s never been a better time to be part of our team. Join us and make an immediate impact.

Gist aims to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. If it’s meaningful to you, it’s important to us.

Our Internal Recruitment Team fulfil all vacancies on a direct basis. Unsolicited contact by unapproved agencies (sharing speculative CVs) will not be accepted and introductory fees will not apply.

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