We have an exciting opportunity for an Account Manager to join an award‑winning and highly respected printing company that continues to grow and innovate within the industry. Known for its commitment to quality, creativity, and customer service, this organisation has built a strong reputation in a rapidly evolving marketplace. Employees benefit from genuine career progression opportunities, ongoing professional development, and a supportive environment where achievements are recognised and celebrated. The company prides itself on maintaining a dynamic, fast‑paced workplace where collaboration, engagement, and continuous improvement are at the heart of its culture, ensuring it consistently stays ahead of the curve in an ever‑changing sector.
About the Role
This highly organised and commercially minded Internal Account Manager will join our client’s team, supporting clients across litho printed carton packaging, commercial print, direct mail, and fulfilment.
This is a fast‑paced, client‑focused role responsible for managing customer enquiries from initial estimate through to delivery. Experience in at least one of these areas is essential, with litho carton packaging experience strongly preferred.
The successful candidate will act as the key internal liaison between clients and production teams, ensuring projects are delivered accurately, on time, and within budget.
Key Responsibilities
- Manage incoming client enquiries, interpreting briefs and specifications accurately
- Prepare detailed estimates and create customer quotations using the company’s Management Information System (MIS)
- Process and convert orders into internal job instructions within the MIS
- Raise internal requisitions and purchase orders through the MIS system
- Develop and maintain critical paths to ensure projects stay on schedule
- Coordinate with production, pre‑press, purchasing, logistics, and fulfilment teams
- Liaise with external suppliers where necessary
- Proactively manage timelines, flagging risks and resolving issues
- Handle internal and external queries professionally and efficiently
- Maintain accurate job records and documentation within the MIS system
- Ensure projects meet quality standards, cost targets, and customer expectations
- Build and maintain strong client relationships to encourage repeat business
Skills & Experience Required
- Experience in litho printed carton packaging, commercial print, direct mail, or fulfilment (packaging preferred)
- Strong understanding of print production processes and terminology
- Proven experience using a Management Information System (MIS) is essential – Tharstern preferred
- Experience with estimating, job costing, and production workflows
- Ability to read and interpret artwork specifications and production requirements
- Excellent organisational and time‑management skills
- Strong attention to detail and accuracy
- Confident communicator with both internal teams and external clients
- Ability to manage multiple projects simultaneously in a deadline‑driven environment
- Proficiency in Microsoft Office
Personal Attributes
- Customer‑focused mindset
- Proactive and solutions‑focused
- Calm under pressure
- Team‑oriented with a collaborative approach
Only applicants who are resident in the UK and have worked or are currently working in the print, packaging or paper sectors are eligible to apply.
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