Account Director - London - £45k-£60k pa depending on experience

Position status: Filled

Overview

Our client is an industry leader in branding with global corporations, producing print and packaging solutions with noteworthy brand recognition. Operations are located across North America, Canada, Europe and Asia. This role required a commercial thinker with boundless energy responsible for ensuring existing clients’ needs are met in accordance with Service Level Agreements.

Responsibilities

• Strengthen client relationships through proactive account directorship.
• Maintain client satisfaction and retention to agreed targets.
• Actively seek to increase services offered and income generated to agreed individual and team targets.
• Have an in-depth understanding of the financial status of the full client portfolio.
• Develop processes that help to accurately forecast upcoming workloads.
• Continually strengthen and forge excellent client relationships through proactive directorship and communication including face‑to‑face meetings, telephone, conference calls and email communication.
• Employ excellent listening and probing questioning skills to fully understand the client, their industry sector, products, services, and marketing objectives.
• Ensure all clients receive timely, high‑quality reporting from the quality team on a monthly and quarterly basis.
• Promote professionalism through manner, appearance, and delivery and always keep promises.

Qualifications

The ideal applicant will have previous experience in a Key Account Manager / Account Director role within a fast‑paced, high‑volume turnover sector, preferably FMCG, printing or packaging. A proven track record of maintaining client relationships and achieving targets is required. Candidates must have knowledge of POS and be excellent communicators capable of interpreting client briefs and expediting necessary business areas to achieve client timelines. Strong analytical mind with the ability to foresee problems early and implement suitable counter‑measures is essential.

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