Job Title: Global Major Account Director
Salary: £95k basic plus attractive bonus scheme, Exec Car
Our client is an industry leader in branding with global corporations to produce print & packaging with noteworthy brand recognition. The company’s operations are located across North America, Canada, Europe and Asia.
Responsibilities
- Strengthen client relationships through proactive account directorship
- Maintain client satisfaction and retention to agreed targets
- Actively seek to increase services offered and income generated to agreed individual and team targets
- Have an in-depth understanding of the financial status of the full client portfolio
- Develop processes to forecast upcoming workloads and deliver accurate projections
- Communicate with clients through face‑to‑face meetings, telephone, conference calls, and email
- Use excellent listening and probing questioning skills to fully understand client objectives and industry sector
- Ensure timely, high‑quality reporting from the quality team on a monthly and quarterly basis
- Promote professionalism through manner, appearance and delivery, keeping promises
Qualifications
- Proven track record in a Key Account Manager / Account Director role within a fast‑paced, high‑volume turnover sector
- Strong communicator with ability to interpret client briefs and expedite to necessary areas of the business to achieve timelines
- Excellent analytical mind with foresight to identify problems early and implement counter‑measures
- Experience in FMCG, printing or packaging background; managing accounts with a minimum turnover of £20m per annum
- Pharmaceutical experience is a bonus
Equal opportunities employer. UK only. Role is no longer accepting applications.
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