Reservations Team Leader
King Edward VII's Hospital, 5-10 Beaumont Street, Marylebone, London W1G 6AA
Permanent (37.5hrs) On‑Site
Up to £38,000pa + Fantastic Benefits
As our Reservations Team Leader, you'll play a pivotal role in shaping a seamless and compassionate patient journey. You'll be the key link between consultants, wards, and our wider hospital teams—ensuring every booking, enquiry, and admission is handled with accuracy, professionalism, and empathy. By leading and inspiring the reservations team, you will help create a smooth, reassuring experience for every patient and support the hospital in delivering outstanding care every day.
Key Responsibilities
- Lead, motivate, and support the Reservations Team while maintaining hospital policies and high service standards.
- Hold regular team meetings, share best practice, and provide ongoing coaching and performance feedback.
- Act as the key contact for consultants, secretaries, and third parties, managing all inpatient enquiries and bookings.
- Coordinate closely with Ward Managers, nurses, and Pre‑Admission teams to support bed management, pre‑assessments, and admission scheduling.
- Confirm room and theatre availability, prepare daily admissions/theatre lists, and ensure accurate information flow across departments.
- Manage daily booking emails and enter all reservation data into Compucare in real time.
- Deliver clear, professional communication across all channels while maintaining confidentiality and discretion.
- Support hospital standards by adhering to Health & Safety, Security, Risk Management practices and completing ad‑hoc duties as required.
Key Skills / Qualifications
- Strong understanding of medical terminology.
- Friendly, outgoing personality with the ability to communicate confidently and courteously with patients, staff, consultants, and external partners.
- Proven experience delivering high‑quality customer service.
- Ability to convey information clearly and concisely.
- Computer literate, with solid skills in Word, Excel, and booking systems.
- Calm under pressure with a proactive, positive approach.
- Ability to work methodically both independently and as part of a team.
- Commitment to confidentiality, equality, and maintaining a safe working environment.
Benefits
- Annual leave entitlement of 25 days + bank holidays increasing with length of service.
- In‑house training for all staff.
- Company pension scheme.
- Interest free travel loan.
- Private healthcare (eligible after 12m).
- Bicycle loan scheme.
- Retailer discounts.
- Employee Assistance Programme.
We champion diversity and want our people to reflect the communities we serve. Everyone is encouraged to “Be you at Bupa”, and we actively welcome colleagues from all backgrounds and experiences. Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We’re committed to ensuring you’re treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.
If you require information regarding this role in an alternative format, please email: careers@bupa.com
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