Customer Service Manager - Lead Teams, Drive Outcomes

Biffa is looking for a Customer Service Manager in Barlborough to lead and improve customer service teams. In this role, you will manage daily performance, drive strategies for enhancing customer experience, and coach team managers. Successful candidates will possess experience in a contact centre, strong leadership skills, and the ability to analyze data for actionable insights. This leadership opportunity offers a chance to impact the team's culture positively while achieving operational KPIs. #J-18808-Ljbffr