Customer Services Associate

**Before you apply to a job, select your language preference from the options available at the top right of this page.** Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowu2014people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. **Job Description:** Job Title: Customer Services Associate Job Location : Marken, Alexandra House, 21 Clifton Hall Road, Edinburgh, EH28 8PW Work Schedule: - 40 Hours Per Week, various days and shift patterns, flexibility required to suit the needs of the business, which may be of an urgent medical nature. Marken is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare. Marken offers a state of the art GMP compliant depot network and logistic hubs for clinical drug product storage and distribution worldwide, and supports cell and gene therapy logistics services from clinical to commercial, while maintaining the leading position for Direct- to - Patient and Home Healthcare services, biological sample shipments and biological kit production. Job Purpose: To provide an enhanced level of customer services and operational support. Customer Services track and trace agent will deal with shipment-specific and other logistical issues. Essential Requirement: Fluency in English and Polish Main Duties and Responsibilities: Booking and processing booking requests within the Marken internal database, generating shipping documentation where applicable. Monitoring all shipments daily to ensure that shipments are collected and delivered within the agreed time frames. Working with customers, internal & external, on a daily basis with the aim of developing an excellent working relationship. Liaise with all relevant departments within Global and Domestic Marken and UPS networks to ensure that all customer requirements are met. Working with all Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently this meeting desired turn around times. Preparing, verifying and distributing country specific project documentation. Working with shippers to ensure that collection requirements are met and that they are kept informed at all times during the process to ensure visibility. Entering clinical trial sites into the Marken internal database. Answering and dealing with general telephone and email requests from external customers and internal offices/agents. Attending customer meetings and teleconferences when required. Requirements: Fluency in English and Polish essential Excellent IT skills: Microsoft Suite, Excel, Word, Outlook, Power BI, Teams, SharePoint. Thorough understanding of Aviation/Airline networks. Excellent communication skills and ability to influence others. Team player mentality, with ability to work on own initiative. Excellent problem solving and prioritization skills essential. Flexibility in working hours required. Weekend coverage required in Customer Services as required. **Employee Type:** Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.