Company: Jobs in Fitness
Location:
Posted: May 4th, 2026
An exciting opportunity awaits an ambitious and commercially savvy leader to take the reins as General Manager at a cutting-edge, experiential social wellness and movement space in London. With a mission to deliver world-class training, service excellence, and a community-first environment, this role is perfect for a results-driven operator who thrives in dynamic, high-performance environments.
As General Manager, you will lead all aspects of the club's operations, from team leadership and member experience to financial management and business development. You will be instrumental in shaping the culture, driving standards, and ensuring that every touchpoint reflects the club's premium positioning.
The Role
Salary: £60,000
Working Hours: Full-time, flexible across weekdays and some weekends
Amazing working perks including access to the gym and all its facilities
Leave: 25 Days per annum.
Management experience within premium fitness, hospitality, or leisure required
Reporting to: The Managing Director
Recruit, onboard, train, and lead a high-performing team across all departments.
Create and maintain a positive, professional, and safe work environment.
Set clear expectations, conduct performance reviews, and manage development plans.
Establish strong team culture and accountability, supported by clear communication and regular team meetings.
Regularly engage with members to gather feedback, resolve concerns, and build strong relationships.
Ensure a consistently exceptional member experience, rooted in customer service, community, and quality.
Lead a culture of hospitality where every guest feels welcomed, supported, and inspired.
Oversee all daily site operations including front of house, fitness floor, maintenance, and housekeeping.
Implement and continually refine internal processes and systems to maximise operational efficiency.
Ensure full compliance with health and safety regulations, including daily and weekly checks and documentation.
Lead on scheduling, rotas, and staffing plans to optimise resource utilisation and service coverage.
Manage all financial aspects of the club including forecasting, budgeting, cash flow, and cost control.
Own and monitor the P&L, ensuring profitability targets are met and exceeded.
Conduct regular performance analysis and reporting, recommending and initiating corrective actions where needed.
Ensure tight control of accounts payables and manage supplier relationships effectively.
Drive membership sales strategy across individual and corporate channels.
Set and oversee sales targets, commission structures, and incentive plans for the team.
Collaborate with the marketing team to align campaigns with local and seasonal growth opportunities.
Identify new opportunities for growth through partnerships, events, and community outreach.
Analyse trends and customer feedback to proactively improve systems, workflows, and touch points.
Monitor service standards, identify gaps, and take action to enhance delivery across all departments.
Champion operational innovation by regularly reviewing processes for scalability and effectiveness.
5+ years of experience in senior operations or general management within a high-end fitness, hospitality, or wellness setting
Proven track record of leading large, diverse teams to deliver strong commercial and service outcomes
Strong understanding of fitness and lifestyle trends, with a passion for elevating customer experience
Commercially astute with excellent budgeting, reporting, and financial control capabilities
Exceptional leadership, interpersonal, and communication skills
Highly organised, proactive, and comfortable managing multiple priorities in a fast-paced environment
Entrepreneurial mindset with a desire to build, scale, and leave a lasting legacy.
Delivery of consistent and profitable financial results across revenue streams
Achievement of membership acquisition, retention, and satisfaction KPIs
High levels of team performance, engagement, and staff retention
Smooth, efficient club operations with full compliance and service excellence
Creation of a strong, inclusive, and positive club culture that reflects brand values
Your recruiter for this role is Heloise Nangle, Co-Founder at Jobs In. Fitness, and can be contacted simply by applying for this role below. Jobs In. Fitness are a fitness recruitment agency, specialising in hundreds of fitness jobs in the UK like these. If you are keen to be considered please 'apply now'. Please note that only applicants matching the strict criteria above will be contacted as part of the recruitment process.