Post Title: General Manager
Sites: BH Live Active – Portsmouth; Mountbatten Centre, Portsmouth Gymnastics Centre, Portsmouth Tennis Club and Charter Community Centre.
Geographical Location: Portsmouth
Salary: Up to £48,000 per annum (dependant on experience)
Hours: 40 hours per week
Contract Type: Permanent
Closing date for receipt of applications: 17 May 2026
We are looking for an experienced General Manager, to lead our team across the Mountbatten centre, the city’s flagship leisure and sports centre, as well as Portsmouth Gymnastics Centre and Portsmouth Tennis Club and Charter Community Centre.
You will lead, coach, and support a team of heads of departments, who in turn manage colleagues across a range of areas, including operations, health and wellbeing, sales, recreation, hospitality, coaching and junior activities across all four sites.
The Mountbatten Centre is located in the heart of Hilsea, just a short distance from Portsmouth’s city centre. Its large well‑equipped gym, accessible by lift, has multiple zones with something to suit every activity preference and level of fitness. Dedicated training areas have lots of cardio kit to choose from, free weights, functional fitness spaces and more. With health and wellbeing professionals on hand, there is also an exercise referral team to offer guidance and support if recovering from an illness, injury or long term health condition. Group exercise classes run seven days a week and there is a 50 metre swimming pool (divided into two) with regular public swimming sessions, lane swimming, pool‑based classes and lessons. There is also a smaller teaching pool for little ones and lessons. Mountbatten is home to AquaDash – a large pool inflatable course – great fun for young people, team building away days, and parties. Spa facilities include a sauna, spa bath and steam room.
The Portsmouth Tennis Club and Portsmouth Gymnastics Centre are both located right next door to the Mountbatten Centre; the gymnastics centre is one of the leading gymnastics facilities in the country and the tennis centre has four indoor courts and six floodlit outdoor courts. Charter Community Spots Centre is in Portsmouth’s busy university district and offers swimming, gym and sports facilities.
You will:
- Be fully accountable for the commercial performance and programming of the sites.
- Attend partnership meetings with Portsmouth City Council, ensuring reports and financial information are submitted on time.
- Lead by example, coach, inspire and empower your team to outperform against all metrics.
- Have a strong focus on recruitment, colleague training and internal development.
- Consistently deliver great experiences for the customers on every visit.
- Deliver the highest levels of operational excellence and ensure compliance with health and safety.
- Continually encourage and deliver innovation within service and business plans.
- Write and prepare regular reports and analysis for both internal and external stakeholders.
To be successful you will need:
- Commercial acumen with experience of managing P&L budgets up to £1.5 million pound turnover.
- Robust business planning knowledge and management of performance through KPIs.
- Inspirational leadership and coaching experience managing large team of colleagues.
- Commercially astute with a strong background driving high volumes of sales and key performance indicators.
- Possess a comprehensive knowledge and understanding of health and safety.
- A professional management qualification or equivalent.
You will work a combination of shifts during the week and you will need to be available to work some weekends.
We offer:
- Onsite parking
- Training and development opportunities
- BH Live Active - Gym membership
- Health cash plan
- Employee Assistance Programme
- Company pension matched up to 6% contributions
- Colleague discount on food and drink
- Colleague recognition
- Birthday / Celebratory day off
- Loyalty Rewards
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