Group Operations Director

I am currently working with an ambitious and fast-growing luxury hotel group entering an exciting phase of expansion. Backed by significant investment, the business is transitioning from a small collection of hotels (3 sites) into a scaled, multi-site group, with several acquisitions and developments already underway, 4 more sites in the pipeline, these sites are high end luxury hotels, this role will grow as the company grows.

This is a newly created role, offering a rare opportunity to join at a pivotal stage and play a key part in shaping the operational strategy, structure, and long-term success of the group.

With a flagship luxury spa-led property already established, the business has recently acquired additional sites and has multiple new openings planned through to 2027/2028. The group is building a strong reputation for high-end hospitality experiences, combining premium facilities with solid commercial performance.

The role will be primarily field based, with a requirement to be in the Oxfordshire head office approximately one day per week.

Key Responsibilities

• Provide strategic leadership across multiple sites, driving performance, profitability, and growth.
• Develop and implement group-wide operational standards and best practices.
• Support and lead site-level leadership teams to deliver exceptional guest experiences.
• Play a key role in new openings, acquisitions, and integration of new sites.
• Drive commercial performance, including revenue growth and cost control.
• Lead on culture, people strategy, and employee engagement.
• Ensure full compliance across all health, safety, and regulatory requirements.
• Work closely with ownership and senior stakeholders to shape the future direction of the business.

The Ideal Candidate

• Proven senior multi-site operator within luxury hospitality, with strong experience in growing and scaling a business
• Commercially astute and value-driven, with a track record of improving performance and supporting expansion
• A hands-on, strategic leader who can shape a newly created role and make a real impact as the group grows.

This is a unique opportunity to join a business at the start of a significant growth journey, where you will have real influence and the ability to shape a group as it scales.

Contact Stuart Hills or call 0207 790 2666

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