- 40 hours per week
- Monday to Friday with occasional weekend cover
- 10:00am-6:00pm
- £30,000-32,000 per annum
- Sodexo rewards and benefits
Job Introduction
Sodexo believes that government agencies should foster an environment of respect, operating with efficiency and effectiveness to promote productivity. We prioritize employee well-being and play a vital role in fostering stronger communities.
We are now seeking a Service Delivery Manager to join our team at Denison Barracks RG18 9TP
What you’ll do
- Lead the delivery of daily operations across all designated guest service areas in alignment with the Site Information Pack, CRL plan, and operational manual
- Collaborate with unit managers and support teams to ensure seamless coordination of service activities across main and affiliated sites
- Build and maintain strong relationships with clients, guests, and internal stakeholders to ensure high levels of satisfaction and service performance
- Oversee staff scheduling, resource allocation, and performance management, including training, coaching, and conducting team briefs and safety walks
- Monitor compliance with Sodexo policies, Health & Safety legislation, food safety standards, and contractual service level agreements (SLAs)
- Support and guide front‑line teams to foster a multi‑skilled workforce and cultivate a positive team culture
- Contribute to continuous improvement efforts, cost control, and the growth of services in line with commercial and client expectations
What you bring
- Proven experience in a management role within the soft facilities management (FM) service industry
- Strong leadership and interpersonal skills with the ability to manage, train, and support front‑line colleagues
- Sound knowledge of health & safety and food safety regulations (IOSH Managing Safely and CIEH Level 3 desirable)
- Effective problem‑solving and analytical thinking with a focus on compliance, detail, and innovation
- Excellent communication skills – both written and verbal – to engage and influence stakeholders at all levels
- Competence in financial management, including budgeting, cost control, and operational reporting
- Familiarity with systems such as Kronos and UDC Payroll is advantageous
What we offer
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:
- Mental health & wellbeing support
- Employee Assistance Programme for personal, legal, and financial advice
- 24/7 virtual GP & lifestyle rewards
- Discounts for you & family
- Financial tools & retirement plan
- Cycle to Work & Paid volunteering day
Ready to be part of something greater? Apply today!
Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications
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