The role
Director of Property Services
Location: National role with an office base in either London or Nottingham
Salary: Competitive + Benefits
Contract Type: Permanent
Leading high-performing, resident-focused property services at scale
Metropolitan Thames Valley Housing (MTVH) is one of the UK's largest housing associations, owning and managing around 58,000 homes across London, the South East, East Midlands and East of England. Our purpose is clear: everyone should have a home and the chance to live well, guided by our values Dare, Care, Collaborate and Own, and our strategy Serving People Better Every Day.
Key responsibilities
- Provide strategic and operational leadership across Property Services, ensuring consistent, high-quality delivery across regions
- Lead regional teams covering technical advisory, surveying, project management and voids contract delivery
- Drive strong operational performance, customer satisfaction and continuous improvement aligned to MTVH's corporate strategy
- Ensure compliance with all relevant legal, regulatory and policy requirements, including health and safety and building-related regulation
- Lead MTVH's approach to damp, mould and warm, dry homes in partnership with Repairs & Service Delivery and supply chain partners
- Oversee identification, investigation and resolution of latent defects, managing relationships with developers, contractors and warranty providers
- Ensure robust governance, risk management, data integrity and performance reporting, including assurance to SLT and Board
- Embed a positive, inclusive and performance-focused culture, developing talent and building sustainable leadership capability
About you
- Substantial senior leadership experience in property services, repairs and maintenance within social housing or a comparable regulated environment
- A proven track record of driving service improvement, transformation and improved customer outcomes
- Strong commercial, contract and health and safety capability across building services and repairs delivery
- Confident working with experienced senior leaders, able to influence, challenge and hold others to account while maintaining strong, collaborative relationships.
- Experience leading large, geographically dispersed, multi-disciplinary teams
- Strategic leadership skills, with the ability to align teams to organisational priorities and deliver change at pace
- Degree-level education or equivalent professional qualifications (e.g. RICS, MCIOB, CIH) or demonstrable equivalent experience
This senior role will require travel.
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