Housing Operations and Project Manager

Leading Housing Association North London (Hybrid) £50,-Month Fixed-Term

Our client, an established housing association with deep community roots, is seeking an experienced Housing Operations & Project Manager to provide focused leadership during an exciting period of service improvement and digital transformation.

About Our Client

Founded over 50 years ago, this housing association has grown into a vital provider of affordable housing across four North London boroughs. Managing around 1,600 homes, they're a local landlord deeply connected to their community, providing affordable housing, supported living for young people, and retirement schemes.

Their team of 100 dedicated professionals delivers excellent and innovative housing services through shared values that make a real difference locally. They're a Disability Confident Employer, anti-racism organisation, and welcome people from all faiths and backgrounds.

The Role

This 12-month fixed-term position reports directly to the Chief Executive and offers the chance to drive meaningful change across housing operations. You'll lead key projects including tenant involvement, leasehold and homeownership processes, and digital transformation whilst ensuring KPI performance and regulatory compliance.

Key responsibilities

• Lead housing management projects with full accountability for timelines, risks and resources
• Drive tenant involvement initiatives, embedding resident voice into service improvement
• Manage complex tenancy matters including leaseholder enquiries and Section 20 consultations
• Oversee agency-managed portfolio delivery and contract management
• Champion digital transformation as the housing system lead
• Deliver tenancy audits and evidence-based decision making
• Support leasehold processes including shared ownership staircasing and lease enforcement

What You'll Bring

• Significant experience in a similar housing operations or project management role
• Strong knowledge of tenancy management law, regulatory guidance and housing policies
• Proven track record in tenant involvement and customer-focused service delivery
• Experience managing projects in a regulated environment
• Strong IT skills with housing management systems experience
• Natural ability to translate strategy into operational delivery
• Commitment to quality, accuracy and continuous improvement

What's On Offer

• £50,000 salary for this 12-month fixed-term role
• 25 days holiday plus bank holidays
• Generous pension scheme
• Health care cashback scheme and employee assistance programme
• Hybrid working after probation
• Supportive, friendly working environment with development opportunities

This is an excellent opportunity for an experienced housing professional to make a tangible impact during a critical transformation period whilst working for a values-driven organisation that truly serves its community.

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