Overview
Global Travel Collection (GTC), part of Internova Travel Group, is the most influential collection of international luxury travel advisors. More than 1,700 GTC advisors are industry leaders in providing premium travel services to leisure travelers, corporate executives and the entertainment industry. GTC’s combined global reach and leverage translate into value, recognition and preferential treatment for its world traveler clients.
Responsibilities
The role of the Manager, Partner Relations is to support the Supplier and Advisor Engagement team on the execution and engagement of global initiatives for Global Travel Collection and to provide support for key local GTC UK business, supplier and engagement initiatives. The position requires understanding the unique perspective of our travel advisors to project manage the Engagement department’s strategy toward communicating, educating and raising awareness for our preferred products, partners, tools, and company objectives. The role ensures all advisors are fully aware of and reminded regularly of the value provided by our company initiatives, especially preferred partner contracts and products, and builds relationships with key partners. The manager reports directly to the Senior Manager, Partner Relations and collaborates closely with the engagement team on initiative execution.
Primary Responsibilities
- Have an in-depth understanding and support of the vision, value, objectives, tools, and requirements of the company.
- Embodies and inspires the spirit of professionalism upon which our company is committed.
- Strong organizer and multi-tasker, able to prioritize and adapt according to company priorities and objectives.
- Gather content from Hotels/DMCs to keep the most up-to-date profiles on our intranet and customer‑facing sites.
- Assist, plan, and execute travel requests from GTC Advisors, and at times assist staff members in the UK and US with key requests.
- Strategically and tactically support existing and future company growth initiatives by positively positioning suppliers and advisors during engagement activities.
- Partner with the Supplier Engagement team to target preferred suppliers based on region and business needs.
- Identify incremental revenue opportunities and align with the global Supplier Engagement team to ensure smooth execution.
- Act as a corporate culture advocate by planning functions and office festivities for employees as well as communicating and facilitating engagement from home‑based agents/offices through digital communication channels.
- Liaise with GTC Supplier Teams to execute global supplier relations initiatives, e.g., Internova Marketplace and Elevate shows.
- Manage the UK office supplier visitor calendar and execute supplier initiatives on the day.
- Engage new partners on how to further engage with the GTC UK network overall.
- Represent GTC and Altour brand at key industry trade shows and events.
- Minimum 2–3 days a week at 101 SML.
Success Metrics
- Growth of overall volume into preferred programs and partners.
- Bi‑annual advisor survey reviews.
- Regular measurement of internal NPS and advisor awareness of value offerings.
Requirements
- Bachelor’s degree in Business Administration, Hospitality Management, or equivalent work experience.
- 5+ years’ experience in the travel industry providing travel advisor support, distribution channel management, and building relationships; luxury travel experience is a plus.
- 3+ years of experience engaging with independent advisors.
- Technology proficiency (basic understanding of Sabre, Galileo).
- Excellent written and verbal communication skills.
- Excellent Microsoft Office product skills.
- Strong knowledge of luxury hotels, destinations, and experiences globally.
- Willingness to roll up sleeves and get the job done for the Global Travel Collection and its advisors.
- Ability to manage stressful situations in a fast‑paced environment.
- Only candidates with a proven track record of teamwork and a “can do” attitude will be considered.
- Travel as needed.
Pay and Benefits
Our benefit offerings include healthcare, dental care, Health Assured (EAP), life insurance, and Perkbox. The salary range is determined based on the local market, years of experience, and other factors. This role may be eligible for an incentive, commission, bonus, or discretionary bonus program based on the company’s financial goals and individual performance.
Equal Opportunity Employer
Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected class.
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