Disrepair Supervisor
Location: West Midlands
Bring your people leadership and case‑management skills to our growing WPS business in the West Midlands. You’ll own the Disrepair workstream end‑to‑end, supporting the Project Lead day‑to‑day — and stepping up to lead the contract when required — ensuring services are safe, compliant and consistently delivering strong KPIs and great customer outcomes.
What You'll Do
- Lead the Disrepair operation — optimise resources, apply robust processes and meet contract KPIs and client standards.
- Manage the caseload — ensure work orders progress within target dates; confirm multi‑trade requirements, timeframes and pre‑inspections.
- Guide people & partners — support administrators, operatives and subcontractors to achieve targets and deliver consistently.
- Champion quality & customer care — deliver pre‑ and post‑repair inspections, routine quality checks and proactive communication.
- Report & drive improvement — produce weekly updates on completed and outstanding jobs; investigate issues and follow through to resolution.
- Partner with the client — support performance reports and attend regular review meetings.
- Handle variations & complaints — manage variation requests in line with client procedures and help resolve customer, client and staff queries.
- Lead on safety — uphold H&S within our Operating Framework; ensure PPE, vehicles, livery and ID standards are maintained.
- Support commercials — monitor operating costs and productivity metrics, collaborating closely with commercial colleagues.
What You'll Bring
- Experience supervising within repairs & maintenance, ideally with direct disrepair responsibility.
- Strong leadership of teams and supply chain partners, with clear, confident communication.
- Demonstrable success in achieving KPI performance and driving quality.
- Excellent planning/scheduling capability and a calm, problem‑solving approach.
- Solid understanding of health & safety and stakeholder engagement.
Why join us
- Be part of a growing West Midlands operation with real influence over how we deliver disrepair services.
- Supportive team culture with regular development, feedback and progression opportunities.
- Work that genuinely improves the lives of residents and communities.
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