Location: Cirencester Office – Usay House, South Cerney, Cirencester, GL7 5XZ
Salary: £26,228
Job Type: Full-time, Permanent (Monday to Friday 9am – 5:30pm)
Benefits
- 26 days holiday + bank holidays, increasing to 28 days after 2 years’ service
- Option to buy up to 5 extra days of annual leave
- Income Protection & Life Assurance
- Subsidised Private Health Insurance
- Employer Pension Contributions
- Enhanced Maternity & Paternity Leave
- Annual Flu Vaccine, Aviva Wellbeing App & Digital GP access
- Corporate Perks: Discounted gym memberships, cinema tickets, shopping, eyecare vouchers, cycle to work scheme, financial wellbeing sessions, and much more!
- A supportive, friendly, and fun working culture where your success is celebrated
- Comprehensive in-house training and continuous development
About the Role: Call Listening Administrator
In this role, you’ll play a vital part in maintaining high standards by:
- Listening to and reviewing client interactions to ensure advice is accurate, appropriate, and aligned with client needs.
- Identifying opportunities for improvement in product recommendations and advisor performance.
- Monitoring compliance with Financial Conduct Authority (FCA) regulations to ensure all advice and documentation meets required standards.
What We’re Looking For
- Strong eye for detail
- Demonstrates professionalism, integrity, credibility, and commitment
- Excellent written and verbal communication
- Ability to develop positive relationships with colleagues
- Strong listening and analytical skills
- Sound judgment and reasoning skills
- Ability to work on own initiative
Usay Compare, part of Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.
#J-18808-Ljbffr