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Job Description
Permanent full-time
Location: Office (Sale, Manchester)
Reports to: Head of People Services
Salary: £30,000 - £35,000 (DOE)
Line management responsibilities: No
Overview
Training Qualifications UK is the fastest-growing Awarding Organisation in the UK and a market-leading Apprenticeship Assessment Organisation. We work with over 500 schools, colleges, universities, and training providers across the world to provide qualification certificates, endorsements, and apprenticeships to over 150,000 learners.
What's the secret to our success? Simply put, we do things differently here!
Our people are our most important asset and we work tirelessly to ensure that TQUK is a brilliant place to work. An exciting opportunity has arisen for an experienced Office & Facilities Manager to contribute to that aim by creating, managing and maintaining an engaging, safe, efficient, and well‑run working environment that enables employees to perform at their best. This role oversees day‑to‑day office operations, facilities management, health & safety compliance, and some supplier relationships, ensuring the workplace supports both business needs and positive employee experience.
Reporting to the Head of People Services the role will work closely with the wider People Services team to ensure that all our staff regardless of location have the best employee experience we can create. As TQUK are part of the wider AQA Group this role also works closely with, and is supported by the AQA Group Safety, Health and Environment (SHE) Management team, where specialist advice and resources can be accessed.
This role is ideal for someone who thrives on doing and organising, has a practical approach to problems and doesn't mind rolling their sleeves up but also enjoys the more thought provoking side of creating a workplace that people want to engage with and encourages collaboration.
Key Responsibilities
People & Culture Support
- Work closely with HR/People teams to support onboarding, engagement and wellbeing initiatives
- Suggest and support office utilisation initiatives ensuring that office space is adequately utilised and supports the Company culture.
- Regularly review employee data sources to ensure good office utilisation rates.
- Use data to identify data trends relating to office utilisation and employee work location patterns to ensure all working models are fit for purpose and drive the organisational goals and culture.
- Ensure all models of work location are considered when driving workplace engagement initiatives.
- Organise and promote celebratory days
- Contribute to continuous improvement of the workplace experience and collaboration
- Promote sustainability and environmental initiatives within the office
Office & Workplace Management
- Oversee the day‑to‑day operation of the office(s), ensuring a professional, welcoming and productive environment
- Manage space planning, desk allocation, office moves and changes, including onboarding and off‑boarding support
- Plan and manage all office renovations or refurbishment activities ensuring quality, cost and timescale requirements are met
- Act as the first point of contact for workplace queries, issues and requests
- Support hybrid or flexible working arrangements where applicable
- Manage the office access system and the meeting room booking system
- Support on any business contingency or emergency incident planning
Facilities & Building Management
- Manage relationships with landlords, contractors and service providers
- Oversee all facilities services (e.g. cleaning, security, waste, recycling, utilities)
- Ensure office equipment and infrastructure (furniture, audio visuals, printers, kitchens) are maintained and fit for purpose
- Replenish kitchen stock weekly and maintain stock levels
- Ensure and organise PAT testing as required
- Coordinate reactive maintenance works, overseeing ad‑hoc repairs and minimising disruption to staff
- Create and manage Planned Preventative Maintenance (PPM) schedules, communicating maintenance project schedules to affected parties and supporting with contingency plans
- Responsible for car parking space management and communication to staff
- Manage office passes and uphold clean desk policy
- Ensure office security is maintained
Health, Safety, Environment (HSE) Compliance
- Ensure compliance with health & safety legislation, internal and group policies
- Maintain risk assessments, fire safety procedures, evacuation plans and accident reporting
- Coordinate Health & Safety inspections, audits and training as required
- Act as key contact for emergencies and incident response
- Ensure staff compliance with location monitoring (Presence App)
- Complete HSE reporting in line with Group requests
- Represent TQUK at a Group level Health & Safety Committee
- Represent TQUK at a Group level Sustainability Committee
- Support with HSE training initiatives for staff ensuring training is completed
Supplier & Contract Management
- Manage office and facilities budgets, including cost control and purchase approvals
- Source, negotiate and manage relevant supplier contracts and SLAs
- Handle office purchases, manage invoices and monitor service quality
- Ensure accurate data recording of all purchases and stock updates
Office Administration & Systems
- Oversee office supplies, consumables and stock control & keeping an inventory
- Maintain accurate facilities records and documentation
- Manage incoming and outgoing post
- Support company events, meetings and internal activities where required such as supporting with planning, bookings and travel arrangements as needed.
Onboarding and Offboarding Support
- Support the delivery process of IT equipment for new staff ensuring new hires are 'set up for success' on day 1
- Handling the storage of IT equipment including laptops
- Maintaining accurate records of hardware in conjunction with the IT Manager and third party service provider.
- Sourcing and handling of welcome boxes for new employees
- Support the employee offboarding process ensuring the return of all Company equipment and ensuring the employee experience remains positive to the end
Essential Skills and Experience
- Proven experience in an Office Manager, Facilities Manager or similar role
- Strong working knowledge of health & safety requirements in a workplace environment
- Excellent organisational and problem‑solving skills
- Strong stakeholder management and communication skills
- Ability to manage multiple priorities and respond calmly to urgent issues
Desirable Skills and Experience
- Facilities Management or Health & Safety qualification (e.g. IOSH Managing Safely, NEBOSH, NVQ Level 3‑5 in Occupational Health and Safety)
- Experience managing contractors and supplier contracts
- Experience supporting hybrid or multi‑site office environments
Key Characteristics
- Proactive, practical and solutions‑focused
- Approachable and service‑oriented
- Highly organised with strong attention to detail
- Comfortable working independently and making decisions
- Willing to role sleeves up
- Logical thinker
- Sense of humour
- Flexible with an ability to manage multiple priorities
Key Benefits
- Training, Qualifications & Apprenticeships. It's what we do!
- Company sick pay upon completion of probation.
- 25 days annual leave plus 8 days Bank Holiday (33 in total).
- Additional annual leave day each year, after 2 years of continuous service (up to 28 days).
- An extra day off to celebrate your birthday.
- Annual Loyalty Bonus.
- Annual salary review.
- Bupa healthcare benefits.
- Employee Assistance Programme (EAP)
- NEST pension.
- Cycle‑to‑work scheme.
- A positive and supportive working environment.
- Comprehensive onboarding.
- A workplace that supports a healthy work/life balance.
*We are an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Should you require any additional support during the recruitment process due to a disability, please contact us so we can assist you.*
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