Hybrid Incident & Service Management Lead — London

i-confidential is seeking a Service Management professional to oversee incident and service management processes during patch cycles. The successful candidate will manage escalations, lead recovery activities, and drive continuous improvement. Ideal applicants will have strong ITIL-aligned service and incident management experience, alongside the ability to coordinate effectively under pressure. This hybrid role requires working 2 days per week in the London office, ensuring minimal disruption to live services. #J-18808-Ljbffr