At Gu, we’re passionate about creating indulgent, high‑quality desserts that our customers love. We need a Quality & Process Manager to join our Technical team and play a key role in ensuring every product meets the highest standards of safety, legality, and quality.
Key Responsibilities
- Partner with Operations to ensure product safety, legality, and quality at all times
- Lead and develop the Quality Assistant and QA team, ensuring high standards of diligence
- Own and manage factory technical procedures and raw material quality systems
- Take key decisions on quality and food safety issues, escalating where needed
- Lead monthly quality meetings and drive site‑wide improvements
- Ensure robust auditing programmes (GMP, hygiene, fabrication, glass & plastic, etc.)
- Oversee calibration, microbiological testing, and sampling programmes
- Manage non‑conformance reporting and ensure issues are resolved effectively
- Play an active role in the HACCP team, including verification and traceability
- Support product launches, KPI tracking, and technical systems coordination
- Take ownership of BRC audit readiness and compliance
- Drive continuous improvement initiatives to enhance product quality and reduce cost
- Ensure all finished products meet agreed specifications before release
- Oversee taste panels and product quality assessments
- Manage traceability, mass balance, and complaint investigations
- Ensure site standards are maintained, including hygiene, dress code, and pest control
- Support troubleshooting and day‑to‑day factory quality challenges
Qualifications
- Degree or food‑related qualification
- Strong numerical and IT skills
About You
- Experienced in a Quality Management role within food manufacturing
- Passionate about quality and confident in challenging and improving processes
- A strong communicator who can influence across teams
- Proactive, organised, and able to manage priorities in a fast‑paced environment
- Detail‑oriented with a high level of accuracy
- Comfortable working on the factory floor as well as in a technical environment
About Gu
At Gu, you’ll be part of a team that genuinely cares about quality, innovation, and doing things the right way. This is a great opportunity to take ownership, influence site standards, and help shape the future of a much‑loved dessert brand.
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