Customer Service Specialist – Engineering – £32,000 to £36,000 + Bonus and Benefits
Melbreck Technical are working with a leading designer and manufacturer of specialist equipment, based in North Devon in Ilfracombe.
Main responsibilities:
- Manage ticket process to support on time delivery of customer orders.
- Liaise with stakeholders and communicate all relevant activities related to managed accounts; elevate as required.
- Ensure strategic orders & travel packs are processed, and orders acknowledged quickly.
- Monitor strategic order progress and communicate to stakeholders.
- Provide reports on strategic order progress.
- Actively look for ways in which service to strategic accounts can be improved.
Candidate Requirements:
- Excellent written & verbal communication skills.
- Empathetic / customer focused personality.
- Interpersonal skills / teamwork & collaboration.
- Effective time management / prioritisation of tasks.
- Attention to detail.
- Process driven.
- Able to balance customer requirements and needs of the business.
- Willingness to learn new skills & to adapt to constant change.
- Microsoft Word & Excel.
What’s on Offer:
- Hours: Monday to Thursday 8am to 4.30pm and Fridays 8am-2pm
- Salary: up to £36k
- Benefits: 10% Bonus, Health Plan, excellent pension contribution
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