Dudley Building Society believes in helping people live better lives. Our branch teams are committed to providing impeccable service to our members, and we are excited to hire a Customer Service Specialist to join us.
Role Overview
As a Customer Service Specialist, you will build long‑term relationships with new and existing customers, supporting them through key milestones in life. You will deliver excellent customer service, manage till operations, collaborate with colleagues, and contribute to branch and corporate targets.
Responsibilities
- Have good conversations with members and prospective members to understand their needs and explain how our products and services can support them.
- Deliver excellent customer service, address enquiries, find solutions, and maintain a high level of customer satisfaction.
- Manage all till activities and ensure meetings at the counter are maximised.
- Complete tasks for customers to help them manage and maintain their accounts.
- Work proactively and collaboratively with other colleagues across the Society to deliver great customer outcomes.
- Contribute to the achievement of branch and corporate targets.
- Support members through key life events using our financial products.
- Engage with local communities, businesses, and partners both within and outside the branch.
- Operate on a changing rota basis; Saturday work between 9:00 am–12:00 pm may be required.
Requirements
- Experience in a similar role within Financial Services.
- Passionate about providing strong customer solutions.
- Excited to be part of a wider team that collaborates to deliver the best service for our members.
- Curious and eager to learn more about solutions we can offer, confident in taking initiative to dig deeper.
- Approachable, helpful, member‑focused – placing members’ needs and the local community at the heart of all work.
- Strong communication skills, capable of representing the Society clearly and concisely.
- Not afraid to challenge the status quo and push boundaries.
- Flexible to work where our members need you most, which may involve split hours between branches.
- Eager to develop knowledge; interested in career development opportunities within the branches.
Benefits
- Salary up to £25,250 FTE per year, depending on experience.
- 30+ days of basic holiday plus bank holidays.
- Moments that matter days (e.g., time off for birthdays, weddings, moving house, welcoming a grandchild).
- Pension contribution up to 8% of salary.
- Life assurance of 4x salary.
- Full private medical insurance.
- Healthcare plan covering some day‑to‑day health bills such as dental and optical.
We are proud to be recognised as a Great Place to Work. For more information about the Dudley team, the workplace culture, and career opportunities, please visit our careers page.
#J-18808-Ljbffr