Senior Planner in London

About the Role

Are you a strategic thinker with a passion for planning and people management? Wates Property Services is looking for a Senior Planner to lead our Customer Services team in delivering a high-quality, customer-focused service. You’ll play a key role in driving productivity, efficiency, and continuous improvement across our operations.

What You'll Be Doing

• Lead and support a dynamic team to manage resource diaries for optimal productivity
• Handle complaints, identify trends, and drive service improvements
• Produce performance reports and KPIs to enhance delivery
• Collaborate with site teams, supervisors, and clients to ensure smooth operations
• Champion health & safety standards and company policies
• Attend client meetings and manage staff performance and appraisals
• Drive continual improvement and operational excellence

What We’re Looking For

• Strong leadership and diary management skills
• Excellent communication — written & verbal
• High level of computer literacy (Excel, Word, Outlook)
• Experience producing statistical reports and quantifying work orders
• Building technical knowledge and commercial awareness
• Ability to prioritise, plan, and act on own initiative
• Understanding of legislation in maintenance & property management
• Clean driving licence

Desirable Qualifications

• NVQ Level 3 or above in IT, Leadership, or Customer Services
• Training in Complaints Management

Why Join WPS?

At WPS, we’re committed to delivering excellence through teamwork, innovation, and a customer‑first approach. You’ll be part of a supportive environment where your ideas matter and your growth is encouraged.

Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant’s criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre‑employment checks.

Work for Wates

Wates is one of the UK’s leading family‑owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:

• Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
• Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
• Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested, and treated with care.

We are proud to be recognised as Gold Investors in People and as a Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.

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