About THG
We are THG, a global e‑commerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio of retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition. From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example and think BIG. With us, you’ll go further, faster.
Role Summary
National Account Manager – THG Manufacturing (BFS: Bars, Foods, Snacks). Reporting to Manufacturing Commercial Director. Located in the UK with required travel to Brighter Foods (LL36 9LW) and THG ICON (Manchester WA15 0AF). The role focuses on driving sales, building strategic relationships and increasing brand visibility across national and key regional BFS groups, premium independent groups and other influential on‑trade accounts.
Responsibilities
- Lead, manage and grow a portfolio of key national retail and convenience customers, focusing on protein and health bar categories.
- Own and achieve key commercial objectives within a defined customer base and overall strategy, establishing and proactively managing relationships at multiple levels.
- Continuously evaluate customer product mix to drive improved profitability, incorporating initiatives from marketing such as complexity reduction and cost recommendation.
- Develop and manage customer joint business plans where relevant, ensuring alignment with business priorities.
- Build strong, long‑term relationships with buyers, category managers and key decision‑makers within assigned accounts.
- Manage customer relationships and internal relationships across commercial, technical and product development departments to optimise results in a matrix structure.
- Achieve agreed sales, volume and profitability targets through effective planning, execution, and customer collaboration.
- Annually review customer account plans as part of the budgeting process for the following year.
- Implement an agreed promotional plan within defined trade investment budgets.
- Lead customer pricing, promotional planning and contract negotiations to maximise profitability while ensuring competitive market positioning.
- Work closely with marketing, NPD, operations and supply‑chain teams to deliver tailored solutions for customers and ensure successful product launches.
- Provide accurate sales forecasts, demand planning inputs and regular performance reports to senior leadership.
Requirements
- Proven experience in national account management, preferably within FMCG, food, health or snacking categories.
- Background in managing major UK retailers (grocery multiples, convenience, discounters or health channels) or working with food manufacturing services.
- Strong understanding of the health, wellness and protein/snacking markets.
- Commercially driven with strong negotiation, relationship management and P&L experience.
- Ability to work cross‑functionally, influencing internal and external stakeholders.
- Excellent communication, presentation and organisational skills.
- Comfortable working in a fast‑paced, growth‑focused environment.
- Willingness to travel regularly within the UK.
Benefits
Career Development
- Access bespoke development programmes designed by our in‑house L&D team.
- Continued development through an upskilling programme delivered with an industry‑leading training provider.
Enhanced Leave
- 25 days annual leave plus bank holidays.
- Enhanced maternity and paternity pay depending on length of service.
- Up to 10 days compassionate leave.
- Buy back up to 3 days each year.
- Unlock 2 days volunteer leave after 12 months.
Wellbeing Support
- Face‑to‑face and virtual appointments with our in‑house GP.
- Access to our in‑house CBT therapist.
- Access to the 24‑hour Employee Assistance Programme provided by Bupa.
- State‑of‑the‑art on‑site gym.
- Access to our on‑site physiotherapist.
Other Perks
- Save up to 12% on personal tech costs through our salary‑sacrifice scheme.
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG is committed to creating a diverse & inclusive environment and welcomes applications from all sections of the community.
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