This is arare opportunity for an ambitious, commercially minded leader to take ownershipof the business function of a thriving practice whether you come from the NHSor from a senior leadership role outside healthcare.
Main duties of the job
Working closely with the GP Partners, you will lead the nonclinical, business, and operational agenda. You will:
- Drive business strategy, growth, and innovation
- Lead financial management, budgeting, and income optimisation
- Oversee operational performance and governance
- Provide strategic leadership of HR, including recruitment, performance, wellbeing, and workforce planning
- Develop new services, partnerships, and revenue streams
- Reduce operational burden on Partners
- Introduce modern, forward thinking solutions to improve patient and staff experience
- This role is intentionally designed to be empowered, influential, and strategic.
You will bring:
- Strong commercial and financial skills
- Experience managing budgets and organisational performance
- A strategic mindset with the ability to turn ideas into delivery
- Confidence working at senior level and influencing stakeholders
- A proactive, innovative approach and desire to make a lasting impact
- Experience in general practice is desirable but not essential. We welcome candidates from business, operations, finance, service transformation, or other leadership backgrounds.
- Experience leading or overseeing people management, HR processes, or workforce development
About us
Warrengate Medical Centre is a forward thinking, resilient, and high performing GP practice with an excellent reputation for patient experience, staff wellbeing, and continuous improvement. Following a period of reflection and development, we are recruiting a Business Manager to lead the next phase of our evolution.
Job responsibilities
The Business Manager is the senior strategic and operational leadfor all nonclinical functions of the practice. Working closely with the GPPartners, the post holder will take ownership of the business, financial, andoperational agenda, enabling Partners to focus on delivering high qualityclinical care.
This is a senior, empowered role with real scope to influence,innovate, and shape the future direction of the practice.
This role is a genuine leadership opportunity. You will have realautonomy, a voice in strategic decisions, and the chance to make a lastingimpact on our practice, our team, and our patients.
Key Responsibilities
1. Strategic Leadership & Business Development
- Lead the development and delivery of the practices businessstrategy.
- Identify opportunities for growth, efficiency, innovation, andsustainability.
- Horizon scan for local and national NHS developments, advisingPartners on opportunities and risks.
- Support development of new models of care, partnerships, andrevenue streams.
- Represent the practice at PCN, ICB, and wider system meetings.
- Drive continuous improvement in performance indicators (QOF, IIF,enhanced services).
- Lead responsibility for budgeting, forecasting, and financialgovernance.
- Monitor and optimise income across all NHS and non NHS revenuestreams.
- Ensure accurate and timely claims (CQRS, PCSE, enhanced services).
- Prepare regular financial reports for Partners.
- Identify cost efficiencies and ensure value for money.
- Maintain strong relationships with accountants, banks, andfinancial partners.
3. Operational Management & Governance
- Oversee day to day nonclinical operations.
- Ensure robust systems, processes, and controls are in place.
- Maintain compliance with contractual, regulatory, and governancerequirements (CQC, GDPR, H&S).
- Lead on performance monitoring, risk management, and continuousimprovement.
- Oversee complaints, significant events, and patient safetyprocesses.
- Support digital transformation, IT systems, and telephonyimprovements.
- Provide confident, professional leadership across theorganisation.
- Work collaboratively with Partners, clinicians, and administrativeteams.
- Support a positive culture focused on quality, wellbeing, andcontinuous improvement.
- Act as a key liaison with external stakeholders (PCN, ICB, localproviders).
- Support workforce planning and organisational development.
- Hold overall responsibility for workforce management and staffperformance, ensuring effective systems for appraisal, performance management,sickness absence, and professional development are in place.
- Lead and manage change effectively, ensuring staff engagement andsustainability. Introduce modern, forward thinking approaches to systems and waysof working.
- Champion innovation that improves patient experience and staffsatisfaction.
Qualifications
- Experience & Skills
- Strong commercial, financial, and operational leadership experience.
- Proven ability to manage budgets and organisational performance.
- Strategic thinker able to translate vision into delivery.
- Confident operating at senior level and influencing stakeholders.
- Excellent communication, problem solving, and decision making skills.
- Ability to take ownership, prioritise effectively, and work autonomously.
- Strong leadership and people management capability.
- High level of digital literacy and ability to adopt new systems quickly.
- Personal Qualities
- Ambitious, proactive, and commercially minded.
- Resilient under pressure with excellent problem solving ability.
- High integrity and discretion with sensitive matters.
- Collaborative, able to build trust with a diverse team.
- Committed to patient centred care and NHS values.
- Experience in general practice, primary care, or healthcare.
- Experience of NHS pensions.
- Understanding of NHS structures, contracts, and funding mechanisms.
- Experience of service development or organisational transformation.
- Experience with SystemOne, CQRS, or NHS reporting systems.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£57,000 to £67,000 a yearpro rata for part-time working of 24 hours per week
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