Team Manager - First Contact Team

Team Manager - First Contact Team (Adult Social Care)

Employer: Wokingham Borough Council
Salary: £57,870 - £61,269 Per Annum, Plus Benefits
Location: Wokingham
Contract: Permanent
Working Pattern: Full Time
Hours: 37 hours per week.
DBS Check: Enhanced
Closing Date: 31/05/2026 at 23:00
Reference: 712483

We have a fantastic opportunity available for a Team Manager to join our First Contact Team in Adult Social Care at Wokingham Borough Council, on a full time, permanent basis.

As Team Manager for our First Contact Team, you will lead a vital service at the front door of adult social care, providing day‑to‑day operational management and professional leadership. You will ensure residents receive timely, strengths‑based information, advice and triage in line with the Care Act, making sure people get the right help at the right time in a proportionate and preventative way.

Wokingham Borough Council is committed to putting residents at the heart of everything we do, promoting independence, choice and control, and supporting our staff to do their best work.

Key Responsibilities

• Manage the day‑to‑day running of the First Contact Team, ensuring safe, lawful and effective practice.
• Lead and support staff, promoting high standards, reflective practice and continuous improvement.
• Ensure strong multi‑agency working, including leading complex meetings when needed.
• Take responsibility for adult safeguarding, ensuring legal duties and local policies are met.
• Use performance and quality information to improve outcomes and manage demand.
• Understand and respond to the wider pressures the council operates within.

Candidate Requirements

• A Social Work or Occupational Therapy qualification, with current registration with the relevant professional body (SWE or HCPC).
• Proven experience supervising and/or managing staff within an adult social care or health setting.
• Experience working collaboratively within multi‑agency environments.
• Strong communication skills, able to work effectively with people at all levels across a range of situations and settings.
• Ability to produce and present clear information in different formats for a variety of audiences, including senior managers (e.g., reports and presentations).
• Ability to represent the Council confidently and professionally in line with its values and standards.

Benefits

You will receive an extensive range of employee benefits including:

• Generous Annual Leave entitlement of 31 days (rising by 5 days after 5 years of continued local government service), plus bank holidays
• Local Government Pension Scheme (actual contribution details to follow)
• GP Helpline available 7 days a week
• Employee Assistance Programme with a 24/7 Your Care confidential helpline
• Free Eye Tests and Flu Vaccines
• Free Onsite Gym (located at Shute End, Wokingham)
• Salary Sacrifice Schemes – including Car and Cycle to Work
• Local & Lifestyle Discounts – savings on shopping, entertainment, restaurants, and more
• Move through Menopause Course
• Sports & Social Group Activities – running, football, cricket, and more
• Learning & Development Opportunities
• Employee Networks

Our area

Wokingham Borough is set in the heart of Berkshire with excellent transport links to Reading and central London. The area comprises a vibrant and historical market town, attractive villages, and miles of beautiful countryside, alongside high‑performing schools, international businesses, and a strong local economy.

How to Apply

Please apply online via the link provided. We do not accept CVs submitted without a fully completed online application form.

If you would rather discuss the role informally, contact Josephine Lukehurst, Service Manager, via email josephine.lukehurst@wokingham.gov.uk.

Interview Information

Interview date: TBC.

Additional Information

If your application is shortlisted for an interview, you will be required to provide proof of your right to work in the UK at that stage, and successful candidates must present proof upon receiving a job offer.

Please note that all offers are conditional and subject to satisfactory completion of pre‑employment checks.

If we do not respond within 4 weeks of the application closing date, please assume your application has not been successful on this occasion.

Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, other workers and volunteers to share this commitment. All successful candidates for this role will be subject to Disclosure & Barring Service (DBS) checks along with other relevant employment checks.

Wokingham Borough Council is an equal opportunities employer.

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