Renewals Manager
Based primarily in our Cheltenham office, this role requires monthly visits to our Colchester office and occasional travel to London.
As a Renewals Manager, you'll be responsible for delivering the vision and strategy for your branch or department, ensuring performance targets, service levels, and client outcomes are consistently exceeded. You'll play a key role in shaping commercial success while building a motivated, engaged, and high‑performing team.
What You'll Be Doing
- Leading and developing a team to create a strong performance culture built on accountability, collaboration, and continuous improvement.
- Owning day‑to‑day trading and operational performance, ensuring SLAs, income, and profitability targets are met or exceeded.
- Providing high‑level professional insurance advice and ensuring clients are correctly and adequately insured.
- Building strong relationships with insurers and internal stakeholders to drive service improvements and growth opportunities.
- Producing and delivering an effective business plan aligned to wider divisional and group objectives.
- Ensuring robust governance, regulatory compliance, and adherence to Howden service standards at all times.
What We're Looking For
- A minimum of 5 years of experience providing specialist insurance advice.
- Cert CII qualified, with progression towards Dip CII.
- Strong technical knowledge across general insurance, with commercial awareness and a results‑driven mindset.
- A proven people leader who can inspire, coach, and develop others to reach their full potential.
- Confident stakeholder management skills, able to influence across all levels of the organisation and with external partners.
Benefits
- Our successes have all come from someone brave enough to try something new.
- We support each other in the small everyday moments and the bigger challenges.
- We are determined to make a positive difference at work and beyond.
Reasonable Adjustments
We are committed to providing reasonable accommodations to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working.
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