Reporting to: General Manager
About the Business
We are a leading European logistics and transportation group, delivering integrated 3PL solutions across multiple markets. Privately owned and growing, London Gateway is a key strategic hub in our UK expansion, offering real influence and career progression.
The Role
We are seeking an experienced Operations Manager to take ownership of two major customer contracts, with essential experience in Groupage and Fashion logistics.
You will be responsible for Groupage, Fashion, Transport and Key Accounts for the London Gateway site, with scope to support additional UK locations as the business grows.
Key Responsibilities
- Own operational and contractual performance
- Lead on-site warehouse, admin, and customer service teams
- Manage SLAs, KPIs, and customer relationships
- Control operational costs and contract-level P&L performance
- Ensure Health & Safety and operational compliance
- Drive continuous improvement and efficiency initiatives
About You
- 3–5 years’ experience in logistics or 3PL operations
- Proven Groupage and Fashion logistics experience (essential)
- Strong customer‑facing contract management and KPI/SLA experience
- Confident people leader with a commercial mindset
- Strong Excel and WMS experience
- Profit and Loss responsibility
Salary & Benefits
- Company pension
- Life assurance
- Fully funded European induction programme
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