L&D Manager - Customer Service Contact Center

My leading FinTech client are looking for an L&D Manager to own the L&D & Communications roadmap for Customer Services. You'll have overall responsibility for the delivery of their training and communications initiatives, with an initial focus on redesigning their current induction & nesting phase, with a long term focus on reducing speed to competency in the contact centre through improving overall training, communication and support approach.

As part of this, you’ll work as an expert to support the delivery and implementation of high standard learning, and oversee the planning, design, build and delivery of all content.

This is a newly created role in a high growth business. A great opportunity!

The following skills/experience is essential:

• Strong L&D background.
• Good working knowledge of Customer Service Contact Centre.
• Good knowledge of e-learning platforms and practices.

The following is desirable:

• Degree educated.
• Experience of working with CRMs (such as Salesforce).

Salary: Excellent + bonus + good package

Location: London (good work from home options available)

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