Customer Service Agent (Technical Support)

This is an excellent opportunity for an individual to join a flourishing Engineering & Installation company -one of the largest and most modern in Ireland. It offers a superb chance for someone eager to advance their career and expand their knowledge within a leading organisation. The company is looking to recruit a Customer Service Specialist.

The company highly values its employees, making it an ideal place for anyone looking to further their professional growth.

Office is based in Cookstown - Permanent role - Monday - Friday role (37 hour week).

Salary

Fully Negotiable + Additional Fantastic Benefits and Perks & Progression Opportunities

Key Responsibilities

Provides expert advice and support on roof window products, both before and after installation. This customer-facing role involves handling technical queries, resolving issues, and ensuring a high standard of customer satisfaction.

• Respond to customer queries via phone, email, and other channels with clear, accurate technical guidance.
• Support customers with product selection, specifications, and installation planning, including advice on regulations and best practice.
• Troubleshoot post-installation issues such as faults, installation errors, and warranty claims, escalating or arranging site visits where needed.
• Build strong customer relationships and manage expectations throughout the support process.
• Accurately diagnose and resolve technical issues, escalating more complex cases when required.
• Maintain up-to-date knowledge of products, installation methods, and technical developments.
• Undertake additional duties as required in line with business needs.

What We're Looking For

• Experience in a similar role
• Strong communication skills with the ability to explain technical information simply.
• Proven problem-solving and troubleshooting ability.
• Ability to work both independently and within a team.
• Experience using CRM systems.
• Good organisation and time management skills.
• A strong focus on delivering excellent customer service.

For further information on this opportunity, or any other position in Northern Ireland, please apply via the link below or contact Jack Groves via Vanrath in the strictest confidence.

Skills:
Customer Support Customer Service Advisor Engineering Agent Representative Technical Support

Benefits:
fantastic benefits package

WHJS1_NI