About Barnet Council
Barnet is a borough with much to be proud of. Our excellent schools, vibrant town centres, vast green spaces and diverse communities all help make it a great place to live and work. As a council we want to build on these strengths as we move into the future. We are growing and developing as an organisation to meet the challenges facing our borough and we are committed to working with partner organisations and residents to make Barnet even better. Our staff are committed to Our Values: Learning to Improve, Caring, Inclusive, Collaborative – which drive everything we do.
Job Description
This is a 12 month fixed term contract.
About The Role
- The purpose of the Contract Management and Quality Assurance Officer (CM&QAO) role is to ensure that quality services are delivered across Barnet by providing quality assurance and improvement support to the statutory and voluntary sector contracts.
- CM&QAOs will work with commissioned providers and advice, support, and challenge care service delivery to help them to comply with regulations, meet essential quality and safety standards and develop better quality and cost‑effective services, in order to improve the quality of life for people receiving care in Barnet.
- CM&QAOs will work at an operational level to ensure contractual compliance, quality and safeguarding of service users is promoted. Where required they will work with Care Quality Managers to ensure that any corrective actions are adhered to and complied with and oversee provider improvement and suspension policy is in place and enacted upon.
- The role promotes the principles of a learning organisation encouraging the learning and implementation of best practice, policy and regulatory frameworks and offers support and advice around procedures and systems.
- Work closely and collaboratively with other services in Adults and Health to support commissioned services in applying appropriate and effective systems and procedures in areas such as complaints/incident management, safeguarding, risk management, business continuity planning, staff and financial management, health and safety.
- Ensure compliance with the service’s agreed contract specifications, standards and processes and operate within the context of the service priorities and principles of increasing user choice and control over the services they receive. These priorities focus on meeting the four social care outcomes:
- Enhancing the quality of life for people with care and support needs
- Delaying and reducing the need for care and support
- Ensuring that people have a positive experience of care and support
- Safeguarding adults whose circumstances make them vulnerable and protecting them from avoidable harm
About You
- GCSE English and Maths grade C and above (or equivalent)
- Experience of working in a social care, health, housing or related field
- Experience of managing supplier relationships and/or contracts, including managing poor performance
- Experience of working collaboratively with a variety of people and professionals across organisational boundaries
What We Offer
- 31 days annual leave, plus public and bank holidays
- Access to the Local Government Pension Scheme, which provides a valuable guaranteed income in your retirement together with security for your dependents
- Work‑life balance options may include hybrid working, flexitime, job share, home working, part‑time
- A vast range of lifestyle discounts from major retailers, supermarkets, energy suppliers and more
- Broad range of payroll benefits including cycle to work, eye care vouchers, travel and gym membership
- Excellent training and development opportunities
- Employee well‑being training programmes including confidential employee assistance
Legal Notices
All posts with the council are subject to a probationary period of six months, during which time you will be required to demonstrate to the council satisfaction your suitability for the position in which you will be employed.
Due to the high number of applications that are received for some posts we may close vacancies before the stated closing date if sufficient number of applications are received. Therefore, please apply as soon as possible.
Barnet Council is the Disability Confident Committed Employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process.
Barnet Council embraces all forms of flexible working (including part‑time, compressed hours, and hybrid working) and is committed to offering employees a healthy work‑life balance. Candidates are encouraged to talk about relevant requirements and preferences at interview. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.
Barnet Council expects all staff and volunteers to share a commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults. It values equality of opportunity in the workplace and the services it delivers and welcomes applications from all backgrounds.
Please ensure you regularly check the email account you used to submit your application as any further communication will be sent electronically. If you do not hear from us within four working weeks of the closing date for this post, then regrettably in this instance you have not been shortlisted.
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