We are looking for an accomplished Customer Service Team Lead to oversee our Industry segment team, which supports direct customers and sales partners across the EMEA region with our full portfolio of RF, LF, and FO technologies. You will drive alignment with company values and strategy, foster continuous improvement by regularly reviewing processes, and collaborate closely with departments such as Supply Chain Management, Logistics, and Finance. Your leadership will be central to ensuring effective handling of commercial and technical enquiries, with swift escalation to relevant stakeholders when needed. You also will have full managerial responsibility for the local team at the England and Sweden site.
- Guide and manage the team, overseeing development and handling administrative matters.
- Handle customer and sales partner enquiries, prepare and follow up quotations, maintain records, and identify training needs.
- Order processing - coordinate quotations and orders, ensuring accuracy and informing customers of discrepancies.
- Forecast - provide necessary information for monthly S&OP forecasting cycles.
- Customer visits / Sales promotion - support on-site customer visits and sales promotion events.
- Customer complaints - receive complaints and forward to quality assurance, and keep customers updated.
- Participate in project teams, report significant events, and file correspondence accessibly.
- Continually expand job knowledge and fulfil training needs in consultation with management.
- Carry out any other responsibilities in line with delegated authority.
- Arrange cover for absences and ensure phone availability during work hours.
Your profile
- An excellent and loyal team player
- A motivating personality with a positive attitude
- Basic commercial or technical training with a very good understanding of technical matters
- Very good written and spoken communication skills in English (other languages an advantage)
- Good knowledge of the entire H+S product range, its applications, markets and customers
- A basic understanding of global supply chains
- Excellent knowledge of IT tools (ERP, Windows, Office, web) and defined processes
- Strong customer focus, high flexibility and resilience
- Independent, meticulous approach to work and high motivation with a ‘can-do’ attitude
- Networked thinking and enjoyment of working with our internal and external partners worldwide
Why HUBER+SUHNER?
Our aim is to be the employer of choice and as such you can be assured of a market leading remuneration package that matches your skills and experience.
Your employment and development is at the heart of our "Fundamentals".
We have an entrepreneurial and collaborative culture within the business.
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