Retail Administration Co-ordinator

Are you an experienced Administrator looking for a new challenge?

RETAIL ADMINISTRATION CO-ORDINATOR

HEELEY ROAD SHOP – SELLY PARK

Interview Date: 21 st /22 nd May 2026

At Birmingham Hospice, we support people living with life‑limiting illness to live as well as they can – and we walk alongside their families during some of life’s most challenging moments.

We are now looking for a Retail Administration Co-ordinator to support our Retail Team, based at our Selly Park shop.

About the Role

The Retail Administration Co-ordinator will be part of an administration team that delivers high quality support to the retail central operation, senior retail team and the team of retail shops – helping to ensure that profit expectations and key operational standards are achieved.

Key responsibilities include:

• Direct responsibility for shop’s budgets in relation to health and Safety, utilities provision and maintenance.
• Ensure all agreed SLAs for retail administration are delivered
• Negotiating and building relationships with consumables supplier to increase value for money and achieve first class service levels
• Ordering and organising the supply of shop fittings and maintenance equipment for new and existing shops
• Liaison with Head of Retail Area Managers and maintenance operators to ensure all works are completed
• Supporting Senior Retail Team to manage rotas, pay and expenses,
• General administration for the whole of retail team to ensure efficiency, both with time and budget

About you:

You’ll

• Be a skilled, efficient administrator with experience of databases and excel spreadsheets
• Have experience of managing and monitoring budgets
• Be able to work on many different projects, whilst prioritising time critical duties
• Have excellent relationship building skills and be able to negotiate
• Be extremely discrete and aware of confidentiality

Why Join Us?

• Be part of a forward-thinking, values-driven charity
• Enjoy a generous benefits package including enhanced annual leave
• If coming from the NHS or another hospice continuous service benefits for pension and annual leave
• Make a real difference in people’s lives when they need it most

Equality, Diversity and Inclusion

The hospice is committed to developing a dynamic and diverse team, representative of the communities it serves. We ask you, therefore, to complete the Equal Opportunities monitoring form to help us in this aim.

We value each person as an individual – whether they are colleagues, patients, family members, carers or supporters, every person matters. We embrace diversity of culture, background and environment knowing it enriches our workplace and our relationships with our local communities. We are committed to building a culture of inclusion and belonging. We would love to hear from you, about what makes you uniquely you and how this opportunity will support you to succeed.

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