Your Role
EF (Education First) Oxford Brookes Summer School is seeking an empathetic, independent and proactive Residence Supervisor for summer 2026.
Position Details
- Full-time
- 5 days a week
- Fixed-term contract between June 19th – August 10th 2026
- Accommodation and full board available
Take an active role in ensuring our international students feel safe, comfortable and truly at home. This is an ideal opportunity for anyone who enjoys taking ownership of situations, providing high-quality care and maintaining a welcoming living environment where students can thrive.
If you’re passionate about student welfare, enjoy working independently and want to be part of a multicultural team, we’d love to hear from you.
Responsibilities
- A constant presence at the student reception during the daytime based at our sole residence to ensure the smooth running of administration tasks relating to residence work such as preparing arrival information, organising keys and handling student queries.
- Follow up on attendance and welfare checks throughout the day in accordance with EF’s Safeguarding and Missing Student policies.
- Dealing directly with residence supplier to solve issues that may arise such as student lock‑outs, or report maintenance issues to the supplier as required or directed by students and their leaders.
- Ensure standards of rooms and quality of services are maintained by conducting weekly building and room checks.
- Ensure the residences provide a comfortable and safe living environment.
- Provide the highest level of customer service at all times.
- Help maintain ‘one team’, where the different departments liaise and interact effectively and efficiently.
- Re‑allocate any last minute booking or changes within residential accommodation on internal allocation system.
- Liaise with external suppliers where cleaning/maintenance issues are reported.
- Ensure allocation information is accurate and sent on time.
- Assist with arrival & departure documents and preparation of keys for all arrivals.
- Ensure access to basic cleaning materials, spare bedding and be ready to do essential emergency cleaning if required for unexpected arrivals.
- Follow up any disciplinary issue together with the Summer Residence Manager and ensure sanctions are applied in line with EF’s residence rules and regulations.
- Liaise with welfare team regarding any issues reported for residential students.
- Share emergency duty on a rota basis.
Requirements
- Must be a team player that can lead from the front, be outgoing and have great attention to detail.
- Previous experience in a customer service environment, ideally working with young people and strong emotional intelligence.
- Passionate about customer service and providing quality.
- Ability to work under pressure and in a high paced environment.
- Mindset that embraces ‘going above and beyond, never settling for the status quo’.
- Fluent in English.
- All offers are subject to a clear enhanced DBS check and two references.
- Right to work in the UK upon commencement of your contract.
- Live‑in position where accommodation and full board is provided at no extra cost.
Why you will love working with EF
- Work in a truly international environment.
- Boost your CV this summer with a world renowned organisation.
- Regular social events.
- Pre‑summer online and in‑person trainings.
- Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition.
- Ambition is nurtured and post‑summer job opportunities are available at EF’s year‑round Language Campuses.
- Access to EF Hello language learning.
EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.
EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique.
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