We are seeking an experienced General Manager to lead a high-volume responsive repairs contract across the Midlands.
This opportunity is ideally suited to someone currently operating as, or ready to step up from, an Operations Manager, Contracts Manager or Account Manager role within a responsive repairs environment.
This is a senior leadership role with full responsibility for operational performance, service delivery and customer outcomes across a large housing portfolio.
The Role
- Lead delivery of a fast-paced reactive repairs service
- Manage a multi-layer team of managers, supervisors and operatives
- Drive performance across KPIs, WIP, first-time fix and productivity
- Oversee customer experience and complaints resolution
- Ensure compliance with health & safety and regulatory standards
- Build strong relationships with clients and stakeholders
- Monitor performance, costs and overall contract efficiency
About You
- Proven experience in social housing maintenance
- Strong background in responsive repairs (essential)
- Experience leading large operational teams
- Commercially aware with experience managing budgets and performance
- Confident managing client relationships and high-pressure environments
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