Commercial Director
Department: Site - Parks
Employment Type: Full Time
Location: Colworth Science Park
Compensation: £70,000 - £75,000 / year
Role Summary
The main focus of the role is to market the site and position it as a scientific centre of excellence, whilst providing leadership and taking accountability for the Landlord operations at Colworth Science Park.
The role involves marketing, external positioning, supervising the operational team, ensuring high standards of management, maintenance and service, controlling expenditures and complying with legislation.
It may involve travel to other science parks and frequent travel to London and university locations.
Key Performance Areas
- Site Marketing
- Fostering relationships within the wider community
- Health & Safety Legislation Compliance
- Customer and Tenant Satisfaction
- Team and Site Management
- Client Defined
Responsibilities
- Authorise all promotional works, marketing budgets and high-level operational activity.
- Manage marketing, external positioning and exposure of the park in the academic and industry world.
- Supervise the operational team ensuring standards of management, maintenance and service are maintained.
- Ensure compliance with health & safety legislation and relevant legislation.
- Maintain relationships with tenants and stakeholders.
- Provide management leadership and reports to the Client Director.
Skills and Knowledge
- Ensure building procedures support management of the building.
- Support budget setting, management and reconciliation.
- Develop effective, proactive relationships with all occupiers.
- Manage contractors for PPM and reactive maintenance as per company policies.
- Coach and mentor service teams to deliver a one‑team ethos.
- Attention to detail, high levels of occupier engagement and customer service.
- Seek continuous improvement in service efficiency and effectiveness.
- Develop and maintain strong relationships with key stakeholders and tenants.
- IOSH membership / IWFM membership.
- Building Management and Contractor management skills.
- Time management and excellent organisational skills.
- Experience in production and presentation of client/management reports.
- Effective line management skills.
- Proficient PC skills, including Microsoft packages.
- Proactive, flexible attitude to changes in the company, IT systems and role.
Values and Behaviour
- Exhibit MAPP Values: Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable.
- Self‑management, initiative, proactivity and meeting deadlines.
- Embrace change, including technology.
- Engage with the big picture.
- Deliver quality service with partnership and strong communication.
- Prioritise results and work.
- Innovative solutions and problem solving.
- Develop self and others and willingness to learn.
Experience and Certifications
- Health, Safety and Environmental Management; ISO 14001 and ISO 45001 compliance.
- Budget setting, management and reconciliation.
- Occupier and retail management.
- Contractor management for PPM and reactive maintenance.
- Riskwise, CAFM systems, IOSH essential / NEBOSH desirable.
- IWFM membership.
Working Hours
9am - 5:30pm, Monday - Friday.
Salary Range
£70,000 to £75,000 per annum, depending on experience.
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