Senior Customer Service Leader, UK Residential

Wates Group in London is seeking a Senior Customer Service Manager to lead their Residential team. You will be accountable for driving a customer-first culture, ensuring high-quality service during the warranty and aftercare period. The ideal candidate has experience in leading Customer Service teams, particularly in the new build residential sector. You will handle complaint escalations and manage performance metrics, aiming for exceptional customer experience throughout all interactions. #J-18808-Ljbffr