Business Systems Analyst-Acturis

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics provide a comprehensive overview of the risk landscape at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.

Overview

We are looking for an experienced Business Systems Analyst to join our Retail Operations Division. The role provides enhanced support to newly acquired businesses as they migrate onto the Gallagher Acturis entity. It is key to implementing a hyper‑care strategy ensuring a smooth transition from their existing platform.

The role involves visiting sites at go‑live to update any configuration issues identified, supporting new super‑users in answering queries and escalating any queries to Acturis as needed. Post‑go‑live the role acts as a dedicated support function with enhanced SLAs in place to resolve any post‑migration issues and attend sites again to support with queries if needed. Our team is based across the UK so this is a home‑based role; travel will be required and you will be expected to visit offices when go‑live is happening.

How You'll Make An Impact

• Go Live Support
  • Provide onsite go‑live support for businesses as they transition to the Gallagher Acturis entity
  • Support day‑1 configuration amendments as needed
• Hypercare
  • Be Acturis point of contact during hyper‑care phase
  • Support onsite super‑users in gaining knowledge required to support day‑to‑day queries moving forwards
• AJG Process Knowledge
  • Understand how Acturis is used in line with Gallagher standard operating processes
  • Ensure advice given to users aligns with standard operating processes
• Documentation and Reporting
  • Maintain comprehensive documentation of enhanced help‑desk support processes, methodologies, and outcomes
  • Provide regular progress reports to stakeholders and management

About You

• Proven experience in Acturis help‑desk support or as a Acturis super‑user
• Excellent analytical and problem‑solving skills
• Attention to detail and commitment to data accuracy
• Effective communication and interpersonal skills
• Technical expertise: Understanding of Acturis and support processes
• Time management: Ability to engage on multiple projects and meet deadlines
• Problem solving: Aptitude for identifying issues and developing effective solutions
• Collaboration: Ability to work effectively with cross‑functional teams

Compensation and Benefits

• Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance 4x your basic annual salary, up to 10x with top‑up
• Income protection up to 50% of your annual income, with options to top up
• Health cash plan or private medical insurance

Other Benefits Include

• Three fully paid volunteering days per year
• Employee stock purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership
• Season ticket loan
• Access to a discounted voucher portal
• Emergency backup family care
• And many more

We Value Inclusion and Diversity

Gallagher embraces diverse identities, experiences and talents. We are a Disability Confident employer and a Living Wage employer. We are committed to diversity and opportunity for all and oppose any form of less favourable treatment on the basis of protected characteristics. All persons are entitled to equal employment opportunity and the employer will make reasonable accommodations for disabilities or medical conditions unless they impose an undue hardship. Gallagher is a non‑discriminatory employer, with policies that prohibit discrimination on gender, race, ethnicity, disability, sexual orientation, religion, age, marital status and other protected characteristics.

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