IDS Support Analyst

The IDS team are the backbone of digital operations, ensuring students and colleagues across the organisation can work seamlessly, whether they’re in the office or at home. Our team delivers a broad range of IT services, from maintaining critical infrastructure to providing responsive, user‑focused support.

We pride ourselves on being approachable, knowledgeable, and solutions driven. Through our web portal, phone and email channels, our support analysts are the first point of contact for resolving IT issues and keeping everything running smoothly, in a professional, friendly, and supportive manner.

The Opportunity:

We currently have an opportunity for an experienced Support Analyst to join our busy Information Digital Services (IDS) team.

The main purpose of this role is to provide IT support and training to end users and students across SRUC whilst maintaining and creating good working relationships with staff and colleagues, delivering assistance in a friendly, professional, and approachable manner.

Minimum Qualifications:

The successful candidate will be educated to a minimum of HNC level or have relevant industry experience in a relevant subject, such as Computer Science or Information Technology.

Key responsibilities include:

• Supporting users (Staff, Students and other authorised users) in resolving issues
• Configuration, installation and repair of equipment using automated tools
• Undertake IT operations, e.g. backups, equipment movement, systems
• Support Audio Video and Video Conferencing business events
• Log calls and undertake tasks as prioritised by the Service Desk system
• Assist in creating a robust knowledge base by creating user friendly documentation / help guides for staff & students
• Conduct site visits as required
• Participate in IDS Projects as required
• Full UK driving license required

For full person specification, download the job particular document.

Eligibility for Sponsorship:

This role is not eligible for sponsorship under the Skilled Worker route. If you are a migrant worker, you will need to ensure you have an appropriate visa to evidence the necessary right to work in the UK.

Why work for SRUC?

• Generous annual leave
• Enhanced pension contributions
• Cycle to work scheme
• Discounted RAC Membership
• Generous family leave
• Hybrid working arrangements (in some areas)
• Tailored investment in your learning and development

How to Apply:

Please read the Job Particulars document before applying for this role and complete the online application form by pressing “apply” or online via our website: www.sruc.ac.uk/jobs

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SRUC is committed to valuing Diversity, advancing Equality, and respecting Human Rights throughout the organisation and encouraging applications from disabled people using the “Disability Confident Employer” symbol. SRUC is a member of the Athena SWAN charter.

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