Warranty Manager

Warranty Manager

Location: Network‑wide (north), with travel to Care Centres and suppliers. Working Pattern: Hybrid – approx. 3 days on site / 2 days from home. Salary: £64,832 per annum

The Situation

A major UK rail operator is seeking an experienced and autonomous Warranty Manager to take full ownership of its warranty management function. The current process is underdeveloped and reactive; the organisation is now shifting towards a proactive, data‑driven approach. With a significant number of new trains entering the fleet over the coming years, this is a pivotal moment to establish strong governance, improve performance, and maximise cost recovery.

The Opportunity

This is a high‑impact role within the Technical Services team, offering the autonomy to define strategy, refine Quality Management System Procedures (QMSP), and build a robust governance framework for warranty activity. You will manage one direct report (Fleet & Material Support Engineer) and act as the key interface between Technical Support Engineers, train owners, and major suppliers such as Unipart, Wabtec, and CAT.

Key Responsibilities

• Strategic Governance — Establish and enforce a consistent, robust warranty governance process across five Train Care Centres.
• KPI Implementation — Develop and maintain KPIs to track claim volumes, success rates, losses, and disputes.
• Dispute Resolution — Lead commercial negotiations with suppliers when claims are rejected, using technical insight to secure favourable outcomes.
• Performance Reporting — Produce clear financial and operational reporting for senior stakeholders.
• Stakeholder Management — Coordinate between Technical Support Engineers and external supply chain partners to ensure timely, accurate claim handling.
• Material Support Oversight — Manage the Fleet & Material Support Engineer, ensuring engineering changes and material challenges are resolved efficiently.

Essential Skills & Experience

• Rolling Stock Expertise — Minimum 5 years’ experience within the rolling stock industry.
• Technical Background — Strong understanding of engine systems and related engineering principles.
• Commercial Acumen — Experience managing budgets, interpreting contract obligations (e.g., NEC4), and reporting financial outcomes.
• Qualifications — NVQ Level 3 or above in an engineering discipline.
• Analytical Mindset — Ability to trend data and use insights to drive process improvements.
• High Autonomy — Comfortable defining your own direction and navigating complex, ambiguous challenges.

Ford & Stanley Talent Services Group Ltd is a Disability Confident employer that is committed to a policy of equal opportunities for all opportunity seekers. We shall adhere to such a policy at all times and will review on an on‑going basis all aspects of recruitment to avoid unlawful or undesirable discrimination.

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