Salary: GBP28000 - GBP28000 per annum
Partner Support Executive
Red Recruitment is hiring a Partner Support Executive for our client, a fast-growing digital comparison platform, in their modern Cardiff city-centre office.
We’re looking for a confident, relationship-focused individual to support and strengthen partnerships across a national B2B network. The successful candidate will be comfortable with proactive outbound communication, managing partner relationships, and ensuring high levels of service and engagement.
Benefits & Package
- Location: Central Cardiff, on-site
- Contract: Full-time, permanent
- Hours: Monday to Friday, flexitime between 6am and 8pm, with no core hours
- Two paid weeks off over Christmas and New Year (in addition to annual leave)
- Paid day off for birthday and work anniversary
- Private medical and dental cover, including 24/7 GP access
- Free city-centre parking worth £1,800+ annually (also usable outside working hours)
- Enhanced pension contributions
- Employee referral bonus and recognition awards
- Regular team socials and monthly food events
- Learning and development support
Key Responsibilities
- Proactively contact business partners to provide support, discuss account activity, and follow up on performance
- Respond to inbound partner and customer queries with professionalism and accuracy
- Build and maintain strong working relationships across a B2B partner network
- Support onboarding of new partners and manage handovers from internal teams
- Maintain accurate CRM records, including actions, updates, and next steps
- Monitor partner engagement, activity, and service performance
- Identify opportunities for account development, including cross-sell and upsell where appropriate
- Resolve queries efficiently, escalating more complex issues when needed
- Collaborate with internal teams including Sales, Marketing, and Operations to deliver a seamless partner experience
- Share feedback and suggest improvements to enhance service quality and processes
Key Skills and Experience
- Experience in customer service, account management, partner support, or a similar client-facing role
- Confidence making proactive outbound calls and managing ongoing business relationships
- Strong communication skills, both written and verbal
- Good organisational skills with strong attention to detail and record‑keeping
- Experience working towards targets, KPIs, or service standards
- Comfortable using CRM systems and standard office tools
- A professional and practical approach to handling queries and problem-solving
- Experience in a B2B support or account management environment
- Exposure to onboarding processes or cross‑team collaboration
- Commercial awareness with the ability to spot account growth opportunities
- Background in property, professional services, or marketplace platforms
If you are interested in this position as a Partner Support Executive and have the relevant skills and experience required, please apply now!
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