Your Role
Our Liverpool based Customs operation is looking for a proactive and customer‑centric Customs Coordinator to join our team. In this role, you will support both import and export activities, ensuring smooth and accurate customs clearances. If you’re organised, detail‑focused, and ready to grow your career, we’d love to hear from you. This is a Monday to Friday role, 09:00‑17:30.
What are you going to do?
- Report to the Customs Manager and support all customs clearance activities for goods entering and leaving the UK.
- Use systems such as Cargowise, Destin8 and CNS to manage inventory links and prepare precise documentation, maintaining exceptional attention to detail.
- Resolve customs queries, including post‑clearance actions, and monitor pending clearances to avoid delays or errors.
- Communicate regularly with customers to build strong, long‑lasting relationships and provide guidance at every stage of the process.
What are we looking for?
- Proven experience in customs clearance or import operations.
- Strong written and verbal communication skills, and the ability to build effective customer relationships.
- Confidence using IT systems, particularly Microsoft Office; experience with Cargowise is a valuable advantage.
- Natural problem‑solving abilities and excellent attention to detail.
- A supportive team player who contributes positively to the wider operation.
What do we have to offer?
- Competitive annual leave entitlement with a holiday buy scheme.
- Pension and life assurance.
- Access to an employee benefits platform offering discounts on gym memberships, retail, travel and hospitality brands.
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