Online Shopping Operations Lead — People, KPIs & Service

A major UK grocery retailer is seeking an Online Manager to plan and lead the delivery of an online picking and delivery team. The ideal candidate will ensure an excellent shopping experience, manage a large team, and meet key performance indicators. Responsibilities include coaching staff, overseeing operational leadership, and maintaining scheduling accuracy. This role requires a strong background in customer service and team management. Night shifts are part of the position, with picking operations running from 04:00 to 08:00. #J-18808-Ljbffr