Role Overview
The Flagship Manager’s main responsibility is to maximise sales and profitability whilst developing and retaining high performing teams.
They must aim to deliver:
- A customer first approach
- A visually inspiring and inviting store environment
- A fully compliant store, adhering to all company processes and policies
- A focussed and commercial business plan to deliver bottom line profitability
Main Responsibilities
Customer First
- Delivers a 'customer first' experience exceeding customer expectations
- Coaches teams to ensure a 'customer first' experience is delivered consistently
- Ensures consistent product training and knowledge to provide unbiased customer advice
- Leads the team to deliver a green mystery shop result KPI's
- Exceeds sales targets and delivers LFL growth along with ATV, AUS and conversion
- OMNI focus by maximizing O&P opportunities
- Exceeds the company acquisition and participation target for NDULGE
- Manages payroll spend within budget through effective scheduling and people planning
- Manages stock file accuracy - adheres to all stock handling policies to ensure full accuracy and minimise any loss in line with stock loss targets
Communication
- Ensures team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement
- Communicates clearly and concisely with all internal and external business partners to drive business opportunities
Commerciality
- Actively identifies innovative opportunities to maximise business
- Confidently analyses all available business reports to review and assess store weekly, monthly and yearly performance
- Empowered to make brave decisions to drive commercial excellence ensuring sales, promotions, new launches, VM and rate card executions are carried out to brand standards
- Drive Treatment rooms/chairs bookings and maintain standards
- Stay ahead of current trends, brand specific, social media and have a sound knowledge of customer profile by keeping up to date with external influence's I.e., media and local community
Team
- Recruits and retains diverse teams that support our 'customer first' experience
- Creates an inclusive, welcoming and approachable environment for employees to thrive in
- Confidently delivers feedback and manages performance in line with Company processes and using the NHANCE platform
- Identify key in house ambassadors/specialists to drive results in specific areas
- Ensuring team members are efficient on all operational tasks utilising best practice and driving action lead approach vs problem driven one
- Support with development of management team, succession planning and future growth of the business
Leadership
- Leads, motivates and inspires team – be a role model
- Coaches and develops the teams and individuals to achieve their full potential
- To undertake any reasonable duties as expected by Regional Manager
- Lead change and innovation supporting new ideas and initiatives to evolve the retail experience for customers. Drive sales and provide a unique store experience
- Challenge and inspire the team to elevate every aspect of the store experience through service, stock and VM to display a compelling atmosphere for our customers
- Coach and empower the management team to take the initiative as leaders and oversee all levels of customer service and operations
- Exhibit floor presence by leading by example
- Conducts thorough floor walk with management and team on a regular basis providing constructive feedback and setting goals
- Excellent organizational skills, consciously plan, organize, and execute projects by priority
- Assume total accountability for store H&S by overseeing and upholding company procedures, always to protect employees and customers against accidents and incidents
Store Operations
- Ensures the store is maintained in line with Company maintenance and Health & Safety standards
- Communicating all needs, in a timely manner to always to protect employees and customers against accidents and incidents
- Understands and adheres to all Company loss prevention practices
Qualities
- Ability to deliver a 'customer first' experience, demonstrating the leadership to coach and motivate teams
- Ability to understand and analyse commercial reports to drive business opportunities across the store
- Ability to identify key performance behaviours and competencies with team
- Ability to build strong working relationships with support office departments
- Strong communication skills
- Strong prioritising and organisational skills
- Leads by example, be a positive role model
- Values honesty and integrity in working relationships
- Ability to manage change
- Flexibility to meet rapidly changing priorities and deadlines
- Ability to delegate tasks and follow up effectively to ensure completion
All applicants must have the right to live and work in the UK.
Space NK is an equal opportunities employer.
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