Job Description
38.75hrs p/w; Mon 12:15 - 20:45; Wed 08:30 - 17:00; Thu 12:15 - 20:45; Fri 08:30 - 17:00; Sat 10:00 - 18:30
About the Role
As a Team Leader at Victoria’s Secret you’ll work alongside a friendly and supportive team who are all connected through their passion for delivering the very best customer experience.
Responsibilities
- Customer Experience – delivering an exceptional experience to all customers, from helping them find the perfect product to completing their purchase at the till.
- Brand Bra Experience – providing our brand bra fitting experience, giving customers expert advice as to their size and what styles suit them best.
- Visual Merchandising – owning the merchandising and presentation of our products, helping customers find what they need and discovering new items.
- Lead by Example – energising the team and ensuring everything required for shifts runs smoothly, maintaining high brand standards and personalised customer service.
- Store Targets – supporting management to achieve key KPIs across the store, driving sales growth and profitability.
- Store Standards – maintaining front‑ and back‑store standards, managing deliveries, stock replenishment, loss prevention and health & safety procedures.
- Store Operations – carrying out opening and closing activities, including key holder duties per company procedures.
- Executing the New – supporting new product launches, floor set moves and audits, ensuring staff training to complete all tasks.
About You
- Passion for retail – you love all aspects of retail, creating unique experiences for customers.
- Love the customer – keen to develop customer service skills and product knowledge through learning programmes.
- Relationships that count – you build valued relationships with your team and customers.
- Collaborate with purpose – you engage with enthusiasm, collaborating with your team to share brand enthusiasm.
- Team Player – flexible, supportive, contributing to a positive working environment.
- Fast is fun – energetic in a busy environment, enthusiastic about change, multitasking, problem‑solving and collaborating to get things done.
Benefits
- Flexible working schedules to suit both business and lifestyle.
- 25% off a wide selection of styles at Victoria's Secret, Next, Gap in‑store.
- Exclusive offers from over 3,500 retailers through Reward Gateway.
- Incentives and competitions with prizes throughout the year.
- Access to free financial, health and wellbeing services, including 24/7 digital GP.
- Learning and development opportunities and on‑the‑job training.
- Core benefits such as pension contributions and life assurance.
Conditions apply to all benefits. These benefits are discretionary and subject to change.
We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. If you need support with your application due to a disability or long‑term condition, please email UKHR@victoriassecret.co.uk (include ‘Workplace Adjustments’ in the subject line).
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