Orona is a leading European company in sustainable vertical transportation.
The Role
We are currently looking for a Service Supervisor to join our busy Warrington office. The successful candidate will work alongside the Service Manager, splitting time between office-based duties and field activities assisting the service and call‑out team.
Key Responsibilities
- Manage day‑to‑day coordination of Service Engineers and Field Technicians.
- Provide technical assistance and guidance to the Service team.
- Plan and optimise engineers’ routes using MS2 app to maximise productivity and reduce travel times and fuel costs.
- Ensure all planned visits are completed within each calendar month.
- Review and influence engineer productivity.
- Avoid call‑outs and address troublesome lifts, following up with clients and communicating proposals for resolution. Coordinate any required actions with engineers and field technicians.
- Manage isolated lifts to minimise downtime and achieve rapid resolution.
- Coordinate external and internal training requirements and mentor team progression.
- Conduct maintenance audits and ensure overall H&S compliance.
- Provide customer technical support as required, focusing on improvement and repair.
What We’re Looking For
- Demonstrable experience as a Service or Repairs Engineer, with a minimum NVQ3 qualification or equivalent experience.
- Background in Mechanical or Electronics engineering.
- Experience managing or coordinating a team is an advantage (training will be provided).
- Clean UK driving licence (essential).
- Right to work in the UK (mandatory).
What We Offer
- Attractive Salary: Competitive pay that reflects your skills and experience.
- Generous Holiday Allowance: 25 days of annual leave, increasing to 30 with service, plus 8 public holidays.
- Secure Future: Pension scheme with increasing company contributions.
- Peace of Mind: Life Insurance to support you and your loved ones.
- Health & Wellbeing: Medical Cash Back Plan and 24/7 GP services.
- Family‑Friendly Benefits: Enhanced leave for family events and emergencies.
- Support When You Need It: Employee Assistance Programme with confidential support.
- Eye Care: Eyecare vouchers.
- Recognition for Longevity: Long Service Awards.
- Referral Rewards: Recruitment Referral Fee for finding top talent.
- Continuous Growth: Ongoing Training & Development opportunities.
Join ORONA and be part of a company moving the world safely and efficiently every day.
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